Quick Links: | Time Requirements | Upgrading Your Device |
MacOS Ventura (MacOS 13.x.x) will reach its end of life in Late 2025. Before this time, you must upgrade your Chico State device to a supported MacOS version.
If your device is ineligible for an upgrade, please contact IT Support Services to discuss your options.
Time Requirement
The upgrade may take up to 2 hours to complete and will be done in two parts:
Downloading & Installing: up to 30 minutes. This is done in the background and your device is still usable at this time.
Restarting & Upgrading: up to 1.5 hours. Your device will be unusable at this time.
We recommend starting the Downloading & Installing process an hour or so before the end of your workday (4 pm) so that the Restarting & Upgrading process is ready but the end of your day (5 pm). This would have the least amount of impact on your regular day-to-day work.
Upgrading Your Device
The following steps will guide you through an in-place upgrade, which should not impact any of your data or installed software. However, we recommend backing up any important files beforehand to prevent potential data loss.
If you'd prefer to have your device wiped and reimaged, please submit a support ticket.
Check for Updates
- Open the Apple Menu in the top left corner and go to System Preferences (or System Settings depending on your current MacOS version).
- Click on General and Software Update. Your Mac will check for any available updates.
- If an update is available, it should display on the screen.
Request Admin Privileges
You will need administrative privileges to complete the upgrade.
- Click the Jamf icon in the toolbar at the top and select Request Admin Privileges.
- If you do not see the Jamf icon or Request Admin Privileges (pictured above). You may need to install Make Me Admin from Self Service on your Mac.
Start the Upgrade
- Once you have admin privileges, click Upgrade Now to begin the process.
- If prompted, enter your Chico State password.
- After clicking Upgrade Now, your Mac will begin downloading the new macOS version.
- The process may take some time, depending on the size of the update and your Internet speed.
- Your Mac will restart during the upgrade, so be sure to save your work before starting the process.
- After the upgrade, your Mac may prompt you to complete some setup steps.
- You may be asked to input admin credentials. To do so, click the Jamf icon in the toolbar at the top and select Request Admin Privileges.
Turn On Automatic Updates
To ensure your Mac stays up to date, it’s recommended to enable automatic updates.
- Go to System Preferences (or System Settings depending on your MacOS version).
- Click Advanced (or the Information icon next to Automatic Updates).
- Turn on the MacOS Updates and Install Security Responses and system files.
- You may be asked to input admin credentials. To do so, click the Jamf icon in the toolbar at the top and select Request Admin Privileges.
Still need help? Contact IT Support Services for further assistance.
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