Access Help in Canvas

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Quick Links: | Access Help in Canvas | Available Canvas Support Options |

Access Help in Canvas

Canvas includes built-in support resources to help you find answers quickly or connect with support teams. Whether you're a student or faculty member, you can access self-service articles, live chat, and Chico State-specific resources directly through the Canvas interface.

To access help and support resources within Canvas:

  1. In the Canvas interface, select Help from the global navigation menu on the left.
  2. Select Start Search Here to open the support center, where you can search for articles, contact support teams, and find context-aware help.
  3. Enter your question or keywords in the search box to find relevant help guides.
  4. If you cannot find an answer, scroll down and select one of the available support options for further assistance.

For immediate help, select Help > Chat with Canvas Support or call the 24/7 Canvas Support Hotline at 530-230-0546.

Available Canvas Support Options

From the Help menu, you can access:

  • Center for Technology Equity: Chico State's experts in technology training. Available for students, faculty, and staff.
  • Chat with Canvas Support: Chat with a live support person 24/7 for immediate help. Available for students, faculty, and staff.
  • Technology & Learning Program: Chico State's instructional designers and faculty support team. Available for faculty.
  • Campus Safety: Access campus safety resources, including services that support your health, well-being, and rights.
  • Canvas Community: Access the global community of Canvas users for solutions and ideas. Available for students, faculty, and staff.
  • Report a Problem: Report a bug or issue directly to Canvas support. Available for students, faculty, and staff.
  • Submit a Feature Idea: Share ideas to improve Canvas through the Canvas Community. Available for students, faculty, and staff.  

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