Information Regarding the Canon Office Copier Program
In order for the Office Copier Program to flow smoothly, Key Operator’s have been assigned to each department copier. Some responsibilities of the Key Operators are:
Supplies for your department Office Copier (MFP)
The Office Copier Program provides the following supplies for your department MFP:
- Toner
- Staples (at a cost)
Key Operators should also be able add these supplies to their department Office Copier. If you need training to do so, please contact our department so we can schedule training for you with a Ray Morgan technician.
Note: We no longer supply paper. Departments will have to purchase their own paper from
any source they prefer. We do supply staples at a cost. Each box of staples contains 3 cubes, totaling 3,000 staples and $70.30. We also supply cubes individually at a cost of $23.44 per 1,000 staples (cube).
Contact ITSS when supplies are needed
When supplies are needed for your MFP, you may place an order the following 2 ways:
1. Call x4357 to IT Support Services on campus. Please have your Ray Morgan ID (for the MFP) ready. Note: This ID# can be found on the front of your department copier, on the Ray Morgan Company sticker.
2. A ticket can be created in Team Dynamix with a list of supplies needed, the location of the Office Copier, and the RMC ID#. Go to https://support.csuchico.edu/TDClient/Requests/ServiceDet?ID=10477 to submit the request.
Once you have placed your request for Office Copier Supplies, it can take up to 3 full business days for your request to be completed. If you need your supplies rushed, please let us know and we will do our best to arrange a special delivery to your department or you can pick them up at our department.
Contact IT Support Services when a Service Call is needed
If there is any problem with your department Office Copier, please call ITSS at x4357 or create a Team Dynamix ticket and we will notify the repair technicians.
"Support for MFP"
https://support.csuchico.edu/TDClient/Requests/ServiceDet?ID=10475
Managing Office Copier Cost Centers
Here is some helpful information regarding the management of your Office Copier Cost Center in your Department:
- Every User has a unique PIN (Personal Identification Number) that identifies them as a user in the Office Copier Program and Uniflow. ITSS recommends that each user be assigned their own unique PIN. When each user has their own PIN, as the Office Copier Program was intended for, Key Operators have the ability to request reports on users printing/copying expenses and usage.
- Cost Centers bill to the department ID they are set up with (as part of the Chartfield String).
- The Cost Center is a chain of identifiers based on what department is using that specific MFP, where it is located, and the department ID as used in regular billing processes. This type of account can ONLY be funded with these State Chartfields strings. Each Department has a specified package of 'prints per month' that they requested during installation. This determines the monthly rate at which they pay, in addition to any overages charged. Each Key Operator or administrative person handling billing should be receiving a monthly report that shows usage and expenses to their Department’s Cost Center(s). These monthly reports are used to reconcile their print expenses with their department’s Insight report. Multiple users can also be input to receive monthly Credit Billing Summaries.
NOTE: Even though the Cost Centers state where the MFP is located, a user may print to a different MFP with their code.
- When there are any changes in personnel in your department, make a request to add or remove users to the existing Billing Codes your department may have. These requests can be placed by submitting a team dynamix ticket under "Uniflow Changes". https://support.csuchico.edu/TDClient/Requests/ServiceDet?ID=14806
- When a user copies at the Office Copier, the users PIN is entered first. User will then be prompted to select the Cost Center if they are assigned multiple.
Submitting Request for a Cost Center through ITSS
If you believe your account is malfunctioning, would like to set up an overage account, or if you have moved departments and need an updated Billing Code, please submit a Team Dynamix ticket for Uniflow as shown previously.
How to properly shut down / reboot your Canon MFP
- Flip the switch on the right-hand side of the copier and it will begin shutting down. No further action is required. The copier will automatically trip the main power.
- To turn the copier back on, you will need to flip the main power switch again. It will take a couple of minutes to completely turn on.
- Once it passed the "Uniflow waiting for configuration from server" message and reaches the login screen, then the copier has been successfully rebooted.