How to Accept an Incomplete Contract


Training Description:

When a grade of Incomplete is assigned, a student is notified to accept their Incomplete Contract.  The contract is an agreement between the instructor and student.  University policy requires Incomplete grades to be made up within one calendar year or it will be changed to ‘IC’ (Incomplete Charged) or the ‘Grade Without Further Work’ from the Contract.  Instructors can assign a due date earlier than one calendar year.  If the contract is not accepted by the student the grade will revert to an IC rather than the ‘Grade Without Further Work.’

Once grades are complete for a term, students are notified via the Message Center in their Student Center to accept their Incomplete Contract.

  • Select “Message Center” from the Dashboard Menu under the “Tasks” menu option.

Dashboard of the tasks page on the CSU Chico website.

  • Student needs to open and read the message by clicking on the “Accept Incomplete Grade Contract” thread and follow the instructions for the next steps. After reading, the message can be archived.

Student message center showing the email

  • Select “Grades” from the left-side menu under “Academic Progress”

Mouse selecting grades under academic process on the left-side menu of the CSU Chico website.

  • Select the Term in which grade of Incomplete was assigned.

Showing the terms on the enroll section of the student center. Clicking on the term in which grade of incomplete was assigned.

  • Click the Review Contract link in the Incomplete Contract Column for the course with Incomplete grade.

Showing main class grades with offical grades and click on review xontract under incomplete contract.

  • Review the contract and check the box acknowledging the terms and conditions of the Incomplete Contract.

Assignment of incomplete grade contract, showing the contract and the checkbox at the bottom for acknowledging the terms and conditions of the incomplete contract.

  • Select “Yes” if you accept the contract.


  • The Acceptance Date will populate on the contract, which will be viewable by the instructor and the Registrar’s Office.

Showing the incomplete contract data, a circle arround the acceptance date

  • After you click the Return button, you will now see “Accepted” in the Incomplete Contract column.  Students can refer back to their contract at any time.

Showing the class grades, under incomplete contract with it saying accepted

  • If Incomplete Contract was accepted, the grade will change at the end of the grading cycle following the contract due date to the grade specified in the contract.  The faculty can choose to submit a Change of Grade request prior to the deadline in order for the grade to reflect sooner.
  • If the Incomplete Contract is not accepted by the student, and the deadline specified in the contract passes, the grade will revert to an IC at the end of the next grading cycle.

For further assistance contact the Office of Registrar at 530-898-5142 or

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Article ID: 113055
Tue 2/16/21 9:16 AM
Tue 4/18/23 3:59 PM