Accounts and Access

Support documentation for the campus community with physical and account access. Includes password and account management, Duo MFA support, and information about Wildcat ID Cards.

Categories (5)

Duo Multifactor Authentication

Documentation for Duo, the multifactor authentication service used by Chico State.
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Microsoft 365 Email (Exchange)

Documentation and information about your Chico State email and calendar services
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Campus Portal Customization

Documentation and information about adding, removing, and editing the Campus Portlets for students and employees.
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Wildcat ID Card

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Student Center

Documentation and information about your financial aid, transcripts, and student account info.
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Articles (9)

Pinned Article Reset Chico State Password (Portal Password)

Instructions for recovering your Chico State password if you have forgotten your password, or if your password has expired. Your Chico State password is used to access most campus accounts and resources such as the Chico State Portal.

Account Center FAQs

Frequently Asked Questions about Account Center.

Account Deprovisioning FAQs

When users leave the university, accounts are first disabled and then deleted. Below are some common questions and answers regarding the process.

Claiming your new Chico State account

Guide for new Chico State students to claim their account.

Creating Guest Access Accounts

Instructions on creating Guest Access Accounts, formerly known as the Parent Portal.

Forgot Username

Follow these instructions to recover your Chico State username.

Guest & Conference Accounts

Guest & Conference Accounts are created to provide access for a group of users to the same campus resources utilizing shared conference account credentials.

Updating your Display Name

Campus users are able to change their display name in Office 365, Google Apps, and Blackboard Learn through Account Center.

Username Generation in Account Center

This article explains how Chico State usernames are generated and why unique usernames cannot be manually created.