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Quick Links: | ITIL-Based Responsibilities | Additional Responsibilities at Chico State |
ITIL-Based Responsibilities
According to ITIL, the Service Catalog Process Manager (SCPM) is responsible for:
- Coordinating interfaces between service catalog management and other processes (such as Service Asset and Configuration Management, and Release and Deployment Management)
- Ensuring that all operational services and services being prepared for operation are recorded within the service catalog
- Keeping all service catalog information accurate and up to date
- Maintaining appropriate views of the service catalog for targeted audiences
- Ensuring service catalog data is consistent with the service portfolio
- Ensuring information in the service catalog is adequately protected and backed up
Additional Responsibilities at Chico State
At Chico State, the SCPM should have a strong background in ITIL service catalog management and a commitment to maintaining a high-quality, up-to-date, and functional catalog. Specific responsibilities include:
- Ensuring that service managers are aware of and follow service catalog management policies
- Educating new service managers about their responsibilities
- Communicating changes in policies or procedures to service managers
- Reviewing service catalog content to ensure it meets standards
- Acting as a liaison between service managers and the ITSM Steering Committee when necessary
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