Summary
This article will provide definitions of fields and attributes used in TeamDynamix ticket types, including categories, descriptions, and default settings.
Body
Quick Links: | Glossary of Terms |
TeamDynamix Ticket Type Glossary
This glossary defines common fields and attributes of Ticket Types in TeamDynamix.
| Term |
Definition |
| Category |
Field not displayed to Client Portal users; used by TDNext users to organize and locate Ticket Types |
| Name |
The name of the Ticket Type |
| Description |
The description of the Ticket Type |
| Primary Reviewer |
If assigned, all tickets of this type will automatically be sent to this resource for review by default |
| Default Responsibility |
If assigned, all tickets of this type will default to this responsible resource when created |
| Default Task Template |
Specifies a set of tasks automatically added for each ticket of this type |
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