Quick Links: | What is Remote ID Verification? | What will you need? | During Your Call |
What is Remote ID Verification?
Remote ID Verification at Chico State is a security measure to confirm the identities of students, staff, and faculty when changes to their accounts are needed. Information Security and IT Support Services conduct this verification by checking a user’s government ID over a Zoom call, protecting accounts from unauthorized access and potential cyber threats.
What You Will Need?
Before starting your Remote ID Verification call with IT Support Services, please ensure you have the following ready:
- A valid, non-expired government-issued photo ID (Driver’s License or Passport)
- A smartphone or computer with a working camera
- Access to your personal email (not Chico State)
- Zoom installed and updated
- A well-lit space for clear visibility
Installing Zoom
To do the Remote ID Verification, you will need to have Zoom installed and up-to-date on a camera-enabled device.
Joining from a Computer
You can follow our instructions for Installing Zoom on a Personal Device.
If you already have Zoom installed, please make sure to Check for Updates before beginning your Remote ID Verification meeting.
Joining from a Mobile Device
If you are using Zoom on an iPhone or Android, please navigate to your device's App Store and install Zoom. You can also click the links below:
Apple iPhone or iPad: https://apps.apple.com/us/app/zoom-workplace/id546505307
If you cannot remember your Apple ID to install Zoom, visit Apple's Support Page.
Google Play Store: https://play.google.com/store/apps/details?id=us.zoom.videomeetings&pcampaignid=web_share
If you cannot remember your Google sign-in to install Zoom, visit Google's Support Page.
Setting Up Your Space
For your meeting, please make sure you are in an adequate space:
- Quiet, well-lit area
- Make sure your face and ID are clearly visible
- Turn off any backgrounds or filters
- In Zoom, click your Profile Picture in the top right corner.
- Open Settings and in the left sidebar select Backgrounds & effects.
- Under Virtual backgrounds, click None.
During Your Call
A representative from IT Support Services will email a Zoom link to the personal email address on file for your Chico State account. When you are ready, please click the link in your email to join the meeting. If you do not receive the link, please call IT Support Services at 530-898-4357.
Upon joining the Zoom Meeting:
- Make sure that your camera is on and you have turned off background filters.
- Be prepared to show your government ID and verify some personal and account details.
After verification, the representative will assist you with making authorized changes to your Chico State account.
Still need help? Contact IT Support Services for further assistance.
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