This change was completed successfully on August 12th, 2024.
Effective August 12, 2024, your Chico State Google account name will be updated to match your current @csuchico.edu email address. This is part of the ongoing mail migration project unifying all Chico State applications to have the same account name.
Don’t worry. You will still have access to all your Google apps, docs, and files using your new @csuchico.edu login.
We are now one step closer to not having to use @mail.csuchico.edu ever again!
What changes were made to Chico State Google accounts?
Effective August 12, 2024, Chico State Google account names were updated to match current @csuchico.edu email addresses. This change was part of the ongoing mail migration project aimed at unifying the account names across all Chico State services.
Am I losing access to my Chico State Google account?
No. You are not losing access to your Chico State Google account. You will continue to be able to access your Chico State Google account. After August 12, 2024, the email address you use to login to that account changed from [your username]@mail.csuchico.edu to [your username]@csuchico.edu to match all other campus systems.
Critical Google services, such as Google Drive, YouTube, Blogger, Android, Chrome, and ChromeOS, are still accessible after the account name change.
Am I losing access to my Chico State email?
No, your ability to access your email on Outlook is not affected by our update to your Chico State Google account name to match your @csuchico.edu email address. This change is specific to Google account names and does not impact Microsoft services. You can continue to use your @csuchico.edu email address as usual on Outlook.
Why is my Google account name changing?
In November 2022, Chico State moved all emails to use a consistent provider, Microsoft Outlook. This also resulted in all students' primary campus email address changing to use the @csuchico.edu domain name. This update transitioned Google Workspace accounts from the legacy account name format, @mail.csuchico.edu, to a consistent @csuchico.edu format across all platforms and services as part of a broader effort to streamline user access and management.
How do I find out which apps I use "Sign in with Google" for?
To identify which third-party services you use to sign in with your Google account, you can follow these steps:
- Visit the Google Account connections page by navigating to: https://myaccount.google.com/connections
- Select Sign In with Google.
- Here, you'll see a list of all the third-party apps and services where you have used your Google account to log in.
This page will provide you with details about each service, including what information you've shared with the app. From here, you can also manage these connections, update settings, or disconnect apps as needed to prepare for your email change.
What do I need to do if I use “Sign in with Google” for third-party services such as Canva, Grammarly, or OpenAI?
After August 12, using the @mail.csuchico.edu email for third-party services may result in loss of access. To maintain access:
- Identify the third-party services you access with your Chico State Google account.
- Back up any personal data stored on these services.
- Update your email address or unlink the “Sign in with Google” option, as applicable.
- Contact the app’s support team if you encounter difficulties in updating or unlinking your account.
Is my access to other Google Services like YouTube, Google Drive, Blogger, Android, Chrome, or ChromeOS affected?
Your access to other Google Services such as YouTube, Google Drive, Blogger, Android, Chrome, and ChromeOS was not directly affected by the change in your account name from @mail.csuchico.edu to @csuchico.edu.
What will happen to my files in Google Drive after my account name changes?
Your files are exactly where you left them before your Google account's email changed changed. All shared files and drives also continue to be accessible after the change.
I created an @csuchico.edu Google account for myself before the change. What happened to that account?
If you have a personal Google account that uses your @csuchico.edu email address, it was renamed to use the %csuchico.edu@gtempaccount domain on August 12, 2024. This is because two Google accounts cannot use the same email address. You can change the email associated with this account by following the instructions in this guide: How do I change the email for my personal Google account using @csuchico.edu?
If you did not update your personal account before August 12, when you sign in with your @csuchico.edu address, Google will recognize the conflict and display a message saying, "An update to your account is required." Google will then prompt you to either create a new Gmail address for the account or link a different email address to it. Doing either will allow you to continue using the account.
This renaming process allows you to keep both your personal and official Chico State accounts active and separate. After updating your personal account's email address, you can continue using both accounts independently.
If you need help with this process or if you have a more complex scenario, please contact the support team at googlesupport@csuchico.edu.
Will there be any assistance provided for transitioning third-party service accounts?
Yes, Chico State provided all Google account owners a list of applications they've used with their @mail.csuchico.edu Google accounts. General guidance on how to manage the transition for service was also provided. For further support, contact the third party application support team directly.
Who should I contact if I have questions or need help during this transition?
For any questions or assistance, you can contact Learning Technology Services at googlesupport@csuchico.edu.