Why does my Google account suddenly end in %csuchico.edu@gtempaccount.com?

Quick Links: | Prerequisites | Instructions | Troubleshooting |

On August 12, 2024, Chico State updated campus-managed Google accounts to use the @csuchico.edu domain. People who created non-managed Google accounts using an @csuchico.edu email address before the change have had their accounts renamed to end in %csuchico.edu@gtempaccount.com. Before August 12th, 2024, all Chico State-managed accounts ended in @mail.csuchico.edu. No Chico State-managed Google accounts used the @csuchico.edu domain.

Google requires users who created personal Google accounts with their @csuchico.edu emails to change the email associated with their Google account. This guide will walk you through the steps to either add Gmail to your account or change your Google Account email to a different one.

Flowchart diagram of a personal Google account using @csuchico.edu and a managed managed Google accounts.

After August 12th, any files or data that were shared with the personal account will remain in that separate personal account and will not be accessible through the your official Chico State Google account. If you want to have the files from your personal Google account accessible from your official Chico State account, you would need to export the files from the personal account and then import them into the official Chico State Google account.

Prerequisites

  • Access to your personal Google account using the %csuchico.edu@gtempaccount.com email.
  • A new email address that you have already set up if you choose to change your Google Account email.

Step-by-Step Instructions

There are two ways to change the email associated with your personal Google account. Choose the method that best suits your needs:

Option 1: Add Gmail to the account

To add a new Gmail address to your account, do the following:

  1. Open a new private browsing or incognito window.
  2. Sign in to your personal Google account using the @csuchico.edu email.
  3. Go to Gmail.com while signed into your personal Google account .
  4. Follow the prompts to choose and set up a new Gmail address.

Now your Google account will use the newly created Gmail address.

Option 2: Change your Google Account email

To change your Google Account email to a different existing email, do the following:

  1. Open a new private browsing or incognito window.
  2. Sign in to your personal Google account using the @csuchico.edu email.
  3. Go to Google Account Email Settings.
  4. Select Google Account email.
  5. Click the pencil icon to enter a new email address.
  6. Enter an email address you have already set up, such as a personal email.

Now your Google account will use the newly specified email address.

If you used your personal @csuchico.edu Google account for work purposes, you may want to transfer your files, settings, and other data to your official Chico State Google account. The next section will provide details for how to accomplish this.

Transfer Files, Settings, and Other Data to Your Chico State Google Account

If you want to transfer your files, settings, and other data to your official Chico State Google account, you will need to manually copy the data from the old account to the new account. The most comprehensive transfer solution is to use Google Takeout to create a personal archive of your data. You can then upload that data into your official Chico State Google account. Here's how to transfer your Google Drive files, settings, and other data to another Google account:

  1. Sign in to your personal Google account.
  2. From your Personal Google account, go to the Google Takeout service.
  3. Select the services you want to export data for. To speed up the process, select only services you use.
  4. After selecting the data you want, choose Next step.
  5. From the Choose file type, frequency, and distribution page, pick the following settings:
    • Destination: Send download link via email
    • Frequency: Export once
    • File type: .zip
    • File size: choose any option. If you select one of the smaller options, you may need to download more files. Rest assured, any option you pick will still allow you to transfer all of your data.
  6. When you're ready, choose Create export.
  7. Google will begin collecting all of your data. This process can take several hours. Google will email you when your data is ready to download.

Once your export is finished processing, do the following:

  1. Open the email inbox for your personal Google account.
  2. Look for an email from Google Takeout.
  3. From the Google Takeout email, choose Download your files.
  4. When the download completes, open the .zip file and extract it.
  5. From the exported archive, use the provided Archive Browser to see a breakdown of your data in Google.
  6. You can also browse each of the folders in the archive to see all files. To learn more about the files, use the Archive Browser included in the archive.
  7. Most of the files can be uploaded or imported back into their respective Google services directly. Some types of files, such as those representing search history or social contributions, cannot be imported into another Google account. In Google Drive, files shared with you that you do not own will be shown as links to the file on Google Drive. To access these files on your official Chico State Google account, ask the owner to share them with you again.

If you have more complex content migration needs, contact Chico State's Google support team.

Troubleshooting

If you encounter issues during this process, here are some common problems and their solutions:

  • New email already in use: Choose another email address that is not already linked to a different Google account.

Still need help? If you run into problems or still need help, refer to Google's Help Center or reach out to Chico State's Google support team. 

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