Managing Release Tickets for PeopleSoft Testing

Quick Links: | Guide for Testers | Guide for Testing Coordinators |

The DAWGS group uses release tickets to coordinate user acceptance testing for major system updates. These tickets group all related testing tickets in one location for easy tracking.

Guide for Testers

The testing coordinator will provide you with a Release ticket URL, specifically linking to the list of Release child tickets. If testing has just started, the list may be empty.

Here's an example screenshot with a few entries:
Example of Release Ticket with Child Tickets
 

Adding Tickets to the Release Ticket

  • Add Existing: Use this option to attach a pre-existing ticket. This opens a ticket search popup.
    • You can also open the existing ticket, click Actions > Set Parent > Enter the Release Ticket ID.
  • Add New: Use this option to create a new ticket and automatically link it to the Release ticket. This opens a new ticket form.

Once a ticket is added, it becomes part of the Release tracking list but still follows normal ticket workflows.

Guide for Testing Coordinators

Setting Up a Release Ticket

Before testing can begin, you will need a Release ticket.

Recommended Ticket Defaults:

  • For Title, keep it short, such as "Appsian SSO testing", something that can be used as a prefix for a longer title on each submitted ticket.
  • For Description, keep it short, ideally something that mentions user testing, since that description will become the first line of the description on each submitted ticket,
  • For Status, leave it set on New, since you want submitted tickets to come in with New status.

Converting a Ticket to a Release Ticket

  1. Open the ticket in TDNext.
  2. Check the ticket classification. If this already says Release, this is a Release ticket.
  3. If it does not say Release, click Actions > Edit Classification > Choose Release and Save.
    Checking Classification on a Release Ticket
     

Sharing the Release Ticket with Testers

  1. In the Release ticket, go to the Children tab.
  2. Copy the URL for that page.
  3. Share this URL with your testers.

Managing Test Tickets

When a Release ticket is first created, it will not have any child tickets. Use:

  • Add Existing: Use this option to attach a pre-existing ticket. This opens a ticket search popup.
    • You can also open the existing ticket, click Actions > Set Parent > Enter the Release Ticket ID.
  • Add New: Use this option to create a new ticket and automatically link it to the Release ticket. This opens a new ticket form.
    • To ensure consistency, testers should use Add New to create test tickets. This method copies important details from the parent ticket, including the title, description, and status.

 Still need help? Contact Enterprise Applications for further assistance.
  
 Please do not leave the comment section blank! Provide constructive feedback to make this page better.

Print Article