Manage Release Tickets for PeopleSoft Testing

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Quick Links: | Set Up a Release Ticket | Convert to a Release Ticket | Share the Release Ticket | Add and Manage Test Tickets |

Set Up a Release Ticket

Before testing can begin, you will need a Release ticket.

You can either:

Recommended Ticket Defaults:

  • For Title, keep it short, such as “Appsian SSO testing,” something that can be used as a prefix for a longer title on each submitted ticket.
  • For Description, keep it short, ideally something that mentions user testing, since that description will become the first line of the description on each submitted ticket.
  • For Status, leave it set to New, since you want submitted tickets to come in with New status.

Convert to a Release Ticket

  1. Open the ticket in TDNext.
  2. Check the ticket classification. If this already says Release, this is a Release ticket.
  3. If it does not say Release:
    1. Select Actions > Edit Classification.
    2. Choose Release.
    3. Select Save.

Share the Release Ticket

  1. In the Release ticket, go to the Children tab.
  2. Copy the URL for that page.
  3. Share this URL with your testers.

Add and Manage Test Tickets

When a Release ticket is first created, it will not have any child tickets. Use the following options to add and manage tickets:

  • Add Existing: Use this option to attach a pre-existing ticket. This opens a ticket search pop-up.
    • You can also open the existing ticket, select Actions > Set Parent, then enter the Release Ticket ID.
  • Add New: Use this option to create a new ticket and automatically link it to the Release ticket. This opens a new ticket form.
    • To ensure consistency, testers should use Add New to create test tickets. This method copies important details from the parent ticket, including the title, description, and status.

Once a ticket is added, it becomes part of the Release tracking list but still follows normal ticket workflows.

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