Avaya Workplace App: Frequently Asked Questions

Quick Links: | Download and Access Avaya Workplace | Fix Issues and Troubleshoot | Use Calling Features and Settings | Learn More and Watch Tutorials |

Download and Access Avaya Workplace

Where do I download Avaya Workplace?

You must be migrated to Avaya Workplace before using the app. Check with your department coordinator or campus communications.

Use the appropriate guide below based on your device:

• Campus-managed device: Install Avaya Workplace on a Campus-Managed Device
• Personal device (Mac, PC, iOS, or Android): Install Avaya Workplace on Personal Devices

If you have trouble with installation, contact IT Support Services at (530) 898-4357.

Fix Issues and Troubleshoot

How do I reset the Avaya Workplace application?

1. Select the Settings (gear icon) in the upper-right corner.
2. Select Support.
3. Select Reset Application.
4. Sign back in using your Chico State email address.

I see “No SIP Servers Configured.” What should I do?

Reset the application using the steps above and sign in again.

Use Calling Features and Settings

How do I check my voicemail?

• Select the voicemail icon in Avaya Workplace.
• This will dial 4400 (Chico Message Center).
• Follow prompts to enter the star key and your 4-digit extension.

Can I check voicemail for another extension?

Yes. Dial 4400 or use the voicemail icon and enter the extension and password when prompted.

How do I clear my call history?

1. Go to the History tab.
2. Select History (drop-down at top).
3. Select Delete all History.

How do I stop calls from ringing on my computer during a meeting?

• Sign out of the Avaya Workplace application
• Lower or mute the ringer volume
• Enable Send All Calls to send calls directly to voicemail

Does Avaya Workplace support text messaging (SMS)?

No, SMS/text messaging is not supported.

How do I use simultaneous ring?

Avaya Workplace rings on all devices where you are signed in. To stop this behavior, sign out of devices you do not want to ring.

Can I move an active call to another device?

Yes, but this feature must be enabled. Contact CASV at x6868 or casvcustomerservice@csuchico.edu.

Learn More and Watch Tutorials

Where can I find training videos or tutorials?

Use the following resources to learn how to use Avaya Workplace:

• Basic call features overview: View call features guide
• Quick start video tutorials (playlist): View quick start tutorials
• In-depth tutorials (playlist): View in-depth tutorials

 Still need help? Contact IT Support Services for further assistance.
  
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