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Frequently Asked Questions about the Avaya Workplace App
I need to download Avaya Workplace. Where do I get that from?
- You will not be able to use Avaya Workplace for telephony until your account has been migrated. Please check with your department coordinator and review campus communications to be sure that your extension and account are ready for use with Avaya Workplace prior to installation.
- Avaya Workplace is available for state-managed devices from Software Center for Windows and Self Service for Mac.
- Avaya Workplace is available for personal devices through BOX. You will need to sign in to BOX using your Chico State email address, ending in @csuchico.edu. If you are unable to log in to BOX using your @csuchico.edu credentials, please contact ITSS at 530-898-4357.
I am having issues with my Avaya Workplace application - how do I troubleshoot this?
- The first step is always to reset the application. You can do this by clicking the cogwheel in the upper right corner, selecting the "Support" tab on the left sidebar, and then clicking "Reset Application". Then sign back in using your Chico State email address. You can find more in-depth instructions here.
How do I clear out my call history in Avaya Workplace?
- Navigate to the History Tab in Avaya Workplace. At the top of the active screen, you will see the word “History,” with a down arrow. Click on “History,” and select “Delete all History” from the drop-down menu.
How do I check my voicemail?
- When you have a new voicemail, the tape icon in Avaya Workplace will be red. Clicking on the tape icon will dial 4400; the Chico Message Center. The auto-attendant will direct you to enter the star key and your 4-digit extension. Voicemail options have not changed.
My old phone had a button to check voicemail for a different extension. Do I still have that?
- Because Chico Message Center asks you to enter a 4-digit extension, you can check any extension’s messages for which you have a password. Click the tape icon in Avaya Workplace or dial 4400 to check messages.
How do I enable simultaneous ring to another device?
- Avaya Workplace will ring simultaneously to all clients for which you are signed in and active, including your desk phone if you have one. To disable simultaneous ring, sign out of the device(s) that you do not want called.
How do I enable Send All Calls or Call Forwarding?
- From the Avaya Workplace client, click the person icon (or your picture, if applicable) in the top left of the active window. A box will appear with your name and extension. Below this, a dropdown menu shows incoming call features. Select Send All Calls from the dropdown menu to send calls straight to voicemail. To enable Call Forwarding, select Call Forwarding, followed by the phone number to which the calls will be forwarded
When I log in to Avaya Workplace, I receive an error saying “No SIP Servers Configured.” What do I do?
- Please reset your Avaya Workplace application. To do this, open the Settings menu by clicking on the cogwheel icon in the upper right of the application. Then, choose Support. Under Support, there is an option to Reset the Application. Click Reset Application, and sign in again using your Chico State email address.
Does Avaya Workplace support SMS/text messaging?
How do I prevent incoming calls from ringing? I have a meeting and do not want to be disturbed or interrupted.
How can I pass an active call from my computer to another device like my cell phone?
Feedback
Please do not leave the comment section blank! Provide constructive feedback to make this page better. Further inquiries can be forwarded to ITSS in Meriam Library 142, or via phone (530) 898-4357.