Quick Links: | About | Search Box | Favoriting Content | Checking Ticket Status |
What is the IT Support Catalog?
The Services side of the IT Support Catalog can be used to quickly and easily request everything from a new state computer or loaner laptop to getting help with the wireless network or requesting a Wildcat ID Card. The service catalog is available to all students, faculty, and staff on campus, and contains all available IT services.
The Knowledge Base side of the IT Catalog contains hundreds of how-to articles for people to follow to resolve many common issues, many without the need for assistance from technicians. This can include everything from help with Duo Mobile or installing various applications to faculty and staff guides for using on-campus printers.
Because there are so many options available in the service catalog and Knowledge Base, here are a few tips to help make the IT Catalog more useful and easy to use.
Use the Search Box
Rather than poke around trying to find the exact service or article you need, try using the search box in the upper right-hand corner of the page. You can also click the globe icon to filter for specifically Services or Knowledge Base content.
Try entering keywords that match what you're looking for, like "new computer" or "wireless help".
More tips:
- You may see more services if you log into the service catalog first. Some services are only available to certain groups and are only visible if you are logged in.
- The search box in the upper right searches both the service catalog as well as the Knowledge Base.
To search for only services (or only Knowledge Base), click the Globe icon next to the search bar and choose what you are wanting to search through.
Favorite Services or Articles that You Use Frequently
If there are services or Knowledge Base articles that you use a lot, you can add them to your favorites. Just click on the "Add to Favorites" button (only visible if you are logged in) so that you can easily find it later.
To access your favorite services, click on "My Favorites" under "Services"
To access your favorite articles, click on "My Favorites" under "Knowledge Base"
Check the Status of your Tickets Online
When you submit a service request via the service catalog, over the phone, via email, or on a chat session, you can easily check on the status of your ticket online at any time.
To check the status of your tickets, navigate to the "IT Support Catalog," click on "Services" and then "Ticket Requests." Your most recent ticket will appear at the top of the list.
Alternatively, navigate to the IT Support Catalog and click on "My Ticket Requests"
Still need help? Contact IT Support Services for further assistance.
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