A number of factors could impact a user's voicemail service, including equipment failure, infrastructure faults or software problems. Problems can include such issues as inability to login to a mailbox, calls not going to voicemail or perhaps going to an incorrect mailbox, or message waiting indication not working.
Mailbox owners may report problems with their voicemail service and are encouraged to provide as much detail as possible when describing the issue.
There is no charge for voicemail repair work.