Quick Links: | Requirements | Installation | Configuration | Connecting Client | Collecting Log Files |
Requirements
System Requirements
- Hardware Requirements
- System Memory: 2 GB RAM
- Disk Space: Install 25MB | Logging 50 MB | Total 75 MB
- Networking: 10/100/1000 Wired Ethernet, 802.11 b/g/n Wi-Fi. *802.11b is not supported on campus wireless.
- Software Requirements
- Requires MacOS 12 or later
- Fully updated and patched operating system with auto updates enabled
- Antivirus with real-time protection enabled and patching enabled
Account Requirements
- Current Faculty & Staff should meet the requirements by default.
- Volunteers and Consultants will need to have their department sponsor request access by completing the Volunteer, Guest, and Consultant Access form.
- Students can access the OnDemand VPN but are not automatically granted access
- If you have a course that requires a VPN connection, you will be granted rights based on course enrollment, no additional steps are required
- If you would like to opt in for access to the OnDemand VPN, please complete the Student Opt-In VPN access form.
Installing and Configuring
Installing GlobalProtect
- Open your browser of choice and go to https://vpn.csuchico.edu.
- Log in using your Chico credentials.
- Download the client appropriate to your operating system.
- Once downloaded, open the file that was downloaded
- If presented with a security or permissions prompt, select "Yes" or "Continue" or enter credentials as appropriate.
- Read and follow the onscreen prompts. When finished, click "Close".
Configuring GlobalProtect
- In the menu bar near the top right, you will now see the "Welcome to GlobalProtect" box.
- You will need to enter the address where you will be connecting back to campus. In the field please enter vpn.csuchico.edu to connect.
- After the connection is established, you will need to sign in using your Chico State username and password. You will also need to verify the sign-in using Duo Mobile.
- If you entered your credentials correctly, you should now be connected to the VPN.
Connecting to GlobalProtect
- In the menu bar near the top right, click the globe-shaped Global Protect VPN Icon.
- Select the button for "Connect".
- When prompted, enter your Chico username and password and hit "Sign In".
- Please wait for a moment while the VPN establishes a connection.
- Next, you will be redirected to a Web Page where you will need to complete the MFA (Multi-Factor Authentication) verification.
- You are now connected to the VPN!
Troubleshooting
Basic Troubleshooting:
Check that you already have a connection to the Internet.
- If you are on campus, check that you are connected to the eduroam WiFi network.
- GlobalProtect will NOT work while connected to the csuchico WiFi network.
If GlobalProtect hangs on "Connecting..." after installing on a Mac, please check to see if GlobalProtect has been set to allow or if a prompt shows it's been blocked. Go to System Preferences -> Security & Privacy. Under the General tab, please see if Palo Alto Networks has been blocked. If so, please unblock the app. This may require you to enter your system administrator password.
Generating a Log File
In the course of troubleshooting an issue, you may be asked to generate a log file. Only send Log Files to IT Support Services when asked.
- Click the small Globe icon in the system menu at the top of the screen.
- Select the 3 horizontal bars in the top right of the GlobalProtect window.
- From the new menu, select "Settings".
- Under GlobalProtect Settings, select the "Troubleshooting" tab.
- Click the button for "Collect Logs" on the right.
- After the process completes, select "Open Folder" on the right.
- The file "GlobalProtectLogs.tgz" should be highlighted, this is the file you will need to provide for additional assistance.
Still need help? Contact IT Support Services for further assistance.
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