Resetting Avaya Workplace Application

Tags avaya

Avaya IX Workplace is a Software Phone (Softphone) that allows users to enjoy the functionality of a desk phone from their computer or mobile device. Use these instructions to sign out and reset the application. 

Instructions

1. Select this profile Icon to begin the process.

Screenshot of the profile logo icon in the Avaya Workplace app.

2. Click on "Sign Out".

Screenshot of the Sign Out button in the Avaya Workplace app.

3. Click on the Settings/Gear Icon. 

Screenshot of the settings button in the Avaya Workplace app.

4. Click on "Support" in the left sidebar.

Screenshot of the support button in the Avaya Workplace app.

5. Click on the "Reset Application" link at the bottom of the window.

Screenshot of the Reset Application link in the Avaya Workplace app.

6. A window will pop up asking if you want to clear the configuration. Select "Clear".

Screenshot of clearing the configuration window in the Avaya Workplace app.

7. You should see the main Avaya Workplace landing page. Select "Configure my account".

Screenshot of the main landing page of the Avaya Workplace app.

8. Enter your campus email address and then click "Next". 

Screenshot of the email login window in the Avaya Workplace app.  

9. You should now be signed back into your Avaya Workplace application. 

Screenshot of the Avaya Workplace app when signed back in.

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