MacOS Eduroam Setup

Get Connected! Eduroam on Apple macOS Devices

Quick links: |  Setup Eduroam, Personal Device  |  Remove Eduroam, Personal Device  |  University Owned Device  |


Our Eduroam wireless authentication was changed on 8/3/2021. Any wireless connection profiles saved to your device before 8/3 will need to be removed and set up again to function correctly. For instructions on how to remove a previously configured Eduroam connection, please click the "Remove Eduroam" link above.

If you have a University Owned & Managed Device this removal process will be automatic, no user interaction is required. Click Here to jump to the setup process for a University Owned & Managed Device. 

This article will cover the Eduroam setup for devices powered by Apple's macOS devices. If its an Apple laptop type device with the word "book" in the product name then you have come to the right support page. Depending on the vintage of your hardware and the version of macOS, your setup process may look slightly different. For example: Catalina vs Mojave vs Big Sur. We recommend installing all available system updates before you continue, and screen-shots for this guide were taken on a system running macOS 11.15.1 Big Sur with all updates as of 7/2021

This process WILL BE DIFFERENT for a University owned and managed device vs a personally owned devices.

For University Owned & Managed Devices - CLICK HERE

For Personally Owned Devices - CLICK HERE

How To Remove Eduroam on a Personally Owned Device:

Please Note:
Our Eduroam wireless authentication was changed on 8/3/2021. Any wireless connection profiles saved to your device before 8/3 will need to be removed and set up again to function correctly. Please follow the instructions below to remove the previous "eduroam" wireless profile before you continue. If you are setting up for the first time, you can CLICK HERE to skip to the Setup Eduroam instructions.

1. Using Finder search for "System Preferences" and click to open


2. From System Preferences, open Profiles


3. On the Profiles page, find the "California State University Chico eduroam" profile, click to select, the click the minus symbol - at the bottom of the left pane


4. You will be asked to confirm this action, click "Remove" to continue


5. You may be prompted for your system password to make these changes. Enter your system password in the provided field and click OK to complete the process.

6. Removing the "California State University Chico eduroam" profile removes all wireless connections, permissions, certificates and keychain entries associated with "eduroam" wireless.



How To Setup Eduroam on a personally owned device:

Please Note:
Our Eduroam wireless authentication was changed on 8/3/2021. Any wireless connection profiles saved to your device before 8/3 will need to be removed before you can continue. Please follow the instructions above to remove the previous "eduroam" wireless profile. If you are setting up "eduroam" for the first time on your device you may disregard this note. 

1. We'll start by connecting to the "csuchico" wireless network using the Wi-Fi icon in the top right corner of your screen.


2. Once connected, open a new browser window (Safari/Chrome/Firefox/etc) and attempt to access the internet. Depending on your system and browser settings, you should be automatically redirected to a the CSU Chico Eduroam "Sign Me Up!" Page. If not, manually browse to  to kick off the setup process. This will in turn redirect you to a web address, this is expected behaviour. 

3. To download the new Eduroam connection profile you will need to select or enter the following:

  • Enter your Email Address: this is your CSU Chico email address
  • Select your device: this is the version of macOS currently running on your device

If you are on macOS 10.15 Catalina, 11.5 Big Sur, or 12.0 Monterey you will not need to change this last setting. 

Once these items are complete, click the "JoinNow" button


4. Your system will now download the eduroam configuration profile. Once its complete you will get a system notification for Profile Installation, which you must approve. Click the notification to continue or browse to System Preferences and then Profiles 


5. The newly downloaded eduroam MobileConfg should be at the top of the leftmost menu in the Profiles pane. Click it to select and then click the "Install..." button to continue.


6. You will be asked to confirm this installation. Click "Continue" to proceed. 


7. You will next be prompted to enter a password. This field is labeled as optional, however for the smoothest setup experience we recommend you enter your CSU Chico password here:

  • Password: this is your CSU Chico password (portal, email, etc)

Once your CSU Chico password is entered into this field, click "Install" to continue


8. Depending on your system settings, you may receive a notification that "The network 'csuchico' is currently in use.' This is expected, click "Install" to continue​​​​​​​


9. You will now be prompted to make the profile changes to your system. Please enter your system password into the password field

  • Password: this is your system password, the one you use to log in to your device

​​​​​​​​​​​​​​After your system password is entered, click "OK" to continue


10: After a brief moment while the profile installs, you should now be connected to the "eduroam​​​​​​​" network!



University Owned & Managed Device

These devices are owned by the California State University, Chico and the software on them is managed by an internal system. In order to make the change over on 8/3 as seamless as possible, much of the work to remove and setup the new Eduroam profile on your device has been automated and thus requires very little user interaction. You will receive this automated process from any internet connection, regardless if you are at home or on campus.

To ensure you are ready to connect:

1. Our first step will be to connect to a wireles network. Select the wireless icon from the top menu bar on your system and "Turn Wi-Fi On" if it is not already.

2. If you are on campus we'll be using the "csuchico" wireless network. If you are at home, your home wireless will also be fine. 

3. Click to "csuchico" to connect

4. Once connected to the network, click the small Apple icon in the top left of your screen and select System Preferences

5. From System Prefrences then select Profiles

6. From the Profiles list, search for "Eduroam"

7. Once the above profile appers in your Profiles list, simply go back to your wireless menu and click to select the "eduroam" wireless network

8. Enter your CSU Chico email address and password when prompted:

  • Account Name: this is your CSU Chico email address
  • Password: this is your CSU Chico password (Portal, email, etc)

​​​​​​​Once this information is entered, click "OK" to connect

9. You are now connected to the "eduroam​​​​​​​" wireless network



Please do not leave the comment section blank! Provide constructive feedback to make this page better. Further inquiries can be forwarded to ITSS in Meriam Library 142, or via phone (530)898-4357.

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Article ID: 113236
Wed 7/28/21 7:10 AM
Tue 11/23/21 12:45 PM