Installing and Configuring Avaya IX Workplace Client for Mac
Avaya IX Workplace is a Software Phone (Softphone) that allows users to enjoy the functionality of a desk phone from their computer or mobile device. Users can make and receive calls, interact with voicemail, transfer calls, and participate in conference calls wherever they are, without need for a traditional desk phone.
Please check with your department coordinator and review campus communications to be sure that your extension and account are ready for use with Avaya IX Workplace prior to installation.
Begin by accessing Self Service. The software needed for this installation is Avaya IX Workplace. Browse Self Service or search for “Avaya Workplace.” Double-click on the Avaya IX Workplace icon shown.
Because the installer checks the configuration of your computer, download and installation may take several minutes to complete. Please be patient during this process. Download and installation times depend on many factors, including your internet speed and computer configuration. While the software is being installed, you will see the word “Executing” under the Avaya Workplace icon.
Note: You will know that the software has been installed when the Install button in Self Service changes to read as Uninstall. An installer for this software will not auto-run, or pop up.
Use the Finder to search for Avaya IX Workplace. Please note that the application will read “Avaya Workplace.” You should see Avaya Workplace in your results. Double-click the Avaya IX Workplace icon to launch the application.
When you first launch the application, you will see this screen. To configure Avaya IX Workplace for sending and receiving calls, select Configure my account.
Enter your entire Chico State email address where prompted. Then, click Next.
The tutorial will launch the first time you log in. The tutorial can be helpful to navigate the layout of Avaya IX Workplace. Please note that not all features shown in the tutorial are active. Because the Avaya IX Workplace tutorial shown above is not guaranteed to reflect options for Chico State, it is recommended that you click Skip Tutorial, and instead, look at the tutorial videos we've created for learning how to use the application.
Your installation and configuration of Avaya IX Workplace are complete. You may begin using Avaya IX Workplace for your calling and voicemail needs.