Archiving and Deleting Knowledge Base Articles

Quick Links: | Archiving Articles | Deleting Articles |

Archiving Articles

When reviewing content, you may find an article is out of date or no longer necessary. In these cases, you can archive it to remove it from public view while still keeping it accessible to editors. Archiving helps prevent clutter and ensures search results only display accurate, relevant information.

To archive an article:

  1. Click Edit.
  2. Go to the Settings tab.
  3. Change Status to Archived.

Archiving automatically unpublishes the article. Archived articles:

  • Remain visible to editors and KB Reviewers.
  • Display a yellow Archived tag in search results (visible only to editors).
  • Cannot be viewed by the public.
  • Are a good option if you may want to reuse the article in the future.

Screenshot showing an Archived tag in TeamDynamix search results

Deleting Articles

If an article is no longer relevant and will not be reused, it should be permanently deleted.

To request deletion:

  1. Submit a request for TeamDynamix Knowledge Base Support. Include the article title and link.
  2. Submit a removal request to Google to ensure the article is cleared from search results: Google Remove Outdated Content.

 Still need help? Contact a Knowledge Base Administrator for further assistance.

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