What are Chico State Alerts?
Chico State Alerts is a service that Chico State uses to contact students, faculty, and staff in the event of a campus emergency or a crisis situation. The system can contact you via phone call, text message, or email. The system is maintained by the University and will only be used in an emergency or periodical testing of the system.
During an emergency affecting the University, the notification system will begin cycling through the contact information you entered into the system and deliver you a message with details about the event. Chico State Alerts will continue cycling through your contact information in an attempt to reach you by all methods that you have provided in your contact information.
How do I sign up?
Students are automatically signed up for Chico State Alerts using the emergency notification information they enter during registration. Faculty and staff must sign up via the Chico State Alerts site. If you have not yet provided emergency contact information or need to update your phone number or email, please use the sign-up link found below. Your contact information is kept confidential.
To verify your information is correct or to update it, please visit this page: https://cmsweb.csuchico.edu/psp/CCHIPRD/EMPLOYEE/SA/c/CHI_SELF_SERVICE.CHI_STATE_ALERTS.GBL The page should look like the below image:
From this page, you can enter your cell phone, home phone, and personal email to ensure you are receiving the emergency alerts as quickly as possible. Once you have entered or updated your information, you should receive a confirmation email with all of your information:
What do I do if I don't receive alerts or test messages?
If you are not receiving the alerts, Please make sure to check the following:
- Log into Chico State Alerts and make sure your phone number and email are listed properly
- For emails, make sure to check your Spam or Junk folders. If an Alerts email gets filtered out to Junk, you will want to make sure to mark it as safe
- For emails, add swnalert@sendwordnow.com to your email contacts and whitelist them as a sender
- For phone calls and texts, add the Alerts number to your phone contacts
- Phone calls will come from 530-898-5999
- Text messages will come from 790-98
- Your phone contact may look like this:
If you have verified that all of the information displayed is correct, but you are still not receiving the message or call, please put in a ticket here: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=45001 or email EHSAdmin@csuchico.edu with your Chico State ID Number.
What if the boxes are greyed out?
Occasionally, people report being unable to edit the boxes. If this is an issue you are experiencing, try these steps:
- Make sure that you are trying to edit the page on a computer, not on a mobile device.
- Try switching to a different browser. Safari does have known issues with certain campus websites, so try using Chrome or Firefox instead.
- Try an incognito or private window.
- Try clearing your cache and cookies. For instructions, see our article here: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=13857
If you have tried all of these steps and you are still unable to edit the boxes, please put in a ticket here: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=45001.
Other Resources
For more information regarding the Chico State Alerts System, please view the page here: https://www.csuchico.edu/alerts/faq.shtml