Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:00 AM - 5:30 PM
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 6/22/17 2:03 PM
Maintenance Window: Thursday, July 6th 11:30 AM – 3:30 PM Services Impacted: University Farm Network & Telephone During this maintenance window, network and campus telephone services to the University Farm will be interrupted for up to 2-3 hours as the connection between the Farm and campus is cut over to new microwave radios. During this […]
Thu 6/22/17 1:56 PM
Maintenance Window: Wednesday, July 5th 6:00-7:00 AM Services Impacted: Campus Wireless During this maintenance window, the campus wireless network will undergo a software update to improve network performance and to support the newest hardware standards. Though most of this process will be transparent to users, wireless services will be interrupted for ~5 minutes as access […]
Thu 6/22/17 1:51 PM
Maintenance Window: Wednesday, June 28th 6:30-7:00 AM Services Impacted: Confluence (wiki.csuchico.edu) Campus technicians will be finishing the upgrade of Confluence, the campus wiki, to version 6 on Wednesday, June 28th at 6:30am. The maintenance is estimated to take about 30 minutes during which https://wiki.csuchico.edu will be unavailable. The wiki will be available again at 7:00am.
Thu 6/22/17 1:45 PM
Maintenance Window: Wednesday, June 28th 6:00-7:00 AM Services Impacted: Campus Wireless & VPN During this maintenance window, the Clearpass system used to authentication network services (VPN, Wireless) will undergo maintenance for a software update. This is an advisory notice only; no downtime is anticipated by this work.
Thu 6/22/17 1:37 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, June 29th at 5:00pm. On Thursday at 5:00pm, if you have not installed this month’s patches, they will automatically begin […]