Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Thu 7:00 AM - 5:30 PM
Fri Closed
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 7/28/16 5:07 PM
Maintenance Window: 6:30 AM to 7:00 AM Wednesday, August 3rd Services Impacted: Campus VPN Anticipated Availability:  7:00 AM Wednesday, August 3rd This maintenance window is being scheduled to allow configuration changes to the campus VPN service to improve connection security. No downtime is expected during this work, but when the configuration change is made, existing open […]
Thu 7/21/16 4:28 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, July 28th at 5:00pm. On Thursday at 5:00pm, if you have not installed this month’s patches, they will automatically begin […]
Thu 6/30/16 5:14 PM
Scheduled Downtime: 5:30 PM Thursday, June 30 to 7:00 AM Tuesday, July 5th Services Impacted: Perceptive Content (ImageNow) Anticipated Availability: 7:00 AM Tuesday July 5th There will be an outage of Perceptive Content this weekend while we move to a new production server from 5:30 PM Thursday 6/30 to 7:00 AM Monday 7/5. To log in after the […]
Thu 6/23/16 1:34 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, June 30th at 5:00 PM. On Thursday at 5:00 PM, if you have not installed this month’s patches, they will […]
Tue 6/21/16 5:35 PM
GET Funds will be down for maintenance Monday, June 27th 6:00 AM – 6:00 PM.  Money can be added to Wildcat Cards using the Value Add Terminals on the first and second floors of Meriam Library, or Student Financial Services during this maintenance.