Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat-Sun, Holidays Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 5/17/18 11:59 AM
Maintenance Window: Friday, June 8th  7:00 AM – 5:00 PM Services Impacted: Multiple Campus Systems Coinciding with the scheduled campus electrical maintenance, the data center will be unavailable June 8th, 7:00 AM – 5:00 PM. This outage will affect multiple campus systems. Campus email and Box.com should not be affected, but all other servers and […]
Thu 5/17/18 11:32 AM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, May 24th at 5:00 PM. On Thursday at 5:00 PM, if you have not installed this month’s […]
Wed 5/16/18 7:38 PM
We have made updates to our Eduroam wireless configuration that will make it more secure for all users on campus. The new settings will ensure your connectivity is uninterrupted when you return in the fall, and also avoid extra steps whenever you change your password. It’s easy to update, but you need to be on […]
Thu 5/10/18 4:54 PM
Scheduled Downtime: 9:00 PM to 10:00 PM Saturday May 12th Services Impacted: All PeopleSoft Access There will be an outage of all PeopleSoft applications from 9:00 PM to 10:00 PM Saturday May 12th. All PeopleSoft services will be down during this window. This includes student self-service, faculty self-service, and employee self-service.
Tue 5/8/18 12:03 PM
Box commenting is now enabled In preparation for enabling commenting on individual files in Box, all Box user Email Notification preferences were reset this morning (Tuesday, May 8th, 2018). You will not receive email notifications regarding activity in owned or collaborated Box folders unless you turn on these notification settings. If you previously had received […]