Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 8:00 AM - 5:00 PM
Sat-Sun & Holidays Closed

Location: Meriam Library 142

Phone support available at (530) 898-HELP (4357)

Chat support available 8:00 AM - 5:00 PM regular business days:

Live Chat (opens in new window)

News & Announcements

Wed 5/8/19 4:02 PM
CSU, Chico was recently targeted by an email scam that imitated a shipping & receiving notice. ITSS emailed faculty and staff to warn them about this scam in March. We followed up on this scam in May by creating a PhishMe campaign with similar content: The PhishMe campaign was sent to ~4,000 campus members. Below […]
Mon 5/6/19 5:14 PM
Scheduled Downtime: 5:00 PM Friday May 10th to 8:00 PM Saturday May 11th Services Impacted: All PeopleSoft Access There will be an outage of the Campus Solutions (CS) and Human Resources (HR) PeopleSoft application from 5:00 PM May 10th to 8:00 PM Saturday May 11th. HR and CS PeopleSoft services will be down during this […]
Fri 4/19/19 11:22 AM
A message from Scott Claverie, Director of Computing and Communication Services: For those of you who use our Microsoft Skype service for instant messaging, presence and telephony, we experienced an outage yesterday due to a Microsoft software issue.  More specifically, the Microsoft security patch that was installed on the servers had an ill effect on […]
Thu 4/4/19 3:38 PM
Maintenance Window: Friday, April 5th 4:00 – 5:00 AM Services Impacted: Wired & Wireless Networks South of Creek During this maintenance window, network switches will be upgraded to new software, requiring restarts of the systems. This maintenance will affect all campus buildings south of the creek. Datacenter and core network operations will not be affected. […]
Thu 3/7/19 5:05 PM
A vulnerability has been reported in Google Chrome, which can be exploited to potentially compromise a vulnerable system. ITSS is immediately enforcing the auto update function within Chrome, and is enabling the Chrome browser notification agent that notifies users that the browser must be relaunched. To check that Chrome is up to date (you should […]