Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:00 AM - 5:30 PM
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 1/19/17 6:05 PM
Maintenance Window: 7:00 AM to 3:30 PM Friday, January 20th Services Impacted: Wired and wireless networks in Bell Memorial Union On Friday, January 20th the BMU will experience brief network interruptions. Computing and Communications Services will be doing prep work for changing the network switches. This will take place between the hours of 7:00 AM […]
Thu 1/19/17 6:01 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, February 2nd at 5:00 PM. On Thursday at 5:00 PM, if you have not installed this month’s patches, they will […]
Thu 1/12/17 4:32 PM
As previously announced, campus has begun a phishing awareness campaign. Phishing is the use of email messages in an attempt by hackers and cybercriminals to steal personal information or hijack computing resources. An email was sent to campus employees and students that mimicked a phishing email that has targeted our organization. The purpose of this […]
Fri 12/23/16 3:32 PM
A new version of the campus directory (https://www.csuchico.edu/directory) will be released on Tuesday, January 10th at 7:00 AM. Access to the directory may be intermittent during the release between 7:00 AM and 7:30 AM. This update comes with a new look and feel. The information available remains the same and is accessed and navigated in […]
Fri 12/23/16 3:29 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, January 5th at 5:00pm. On Thursday at 5:00pm, if you have not installed this month’s patches, they will automatically begin […]