Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat-Sun & Holidays Closed

Location: Meriam Library 142

Phone support available at (530) 898-HELP (4357)

Chat support available during regular business hours:

Live Chat (opens in new window)

News & Announcements

Mon 9/9/19 3:20 PM
Lynda.com was recently migrated to LinkedIn Learning.  What is LinkedIn Learning?  A FREE online course library available to students, staff, and faculty Same Lynda.com content, new user interface  Courses are taught by Industry Experts  Contains a wide range of topics including, but not limited to, Software, Creative, and Professional content Available 24/7 from any location Integrates with your LinkedIn […]
Fri 9/6/19 4:51 PM
Clutter is a Microsoft Outlook feature that attempts to help you filter low-priority email, saving time for your most important messages. The email server keeps track of the email you read and the ones you don’t. Clutter is automatic. As new email comes in, it takes messages you’re most likely to ignore and puts them into […]
Wed 9/4/19 2:45 PM
After January 14th, 2020 Microsoft will no longer provide security updates or support for Windows 7. As part of CSU, Chico’s commitment to a secure computing environment, ITSS will be migrating existing Window 7 installations to Windows 10 on campus-managed computers by the end of this year. If you use a campus Windows 7 computer, you can request a migration to Windows 10 at […]
Fri 8/30/19 12:02 PM
CSU, Chico students are often targeted with scams promising jobs. Students have been scammed out of money or had campus accounts compromised by job-related phishing scams. If an email or job offer sounds too good to be true it probably is. Most legitimate jobs do not require you to pay money or send personal information […]
Thu 8/15/19 7:18 PM
Scheduled Change: Today, August 15th 5:00 PM Services Impacted: All Windows desktops and laptops Google Project Zero has disclosed a critical vulnerability in Microsoft’s Text Services Framework that allows an attacker to gain system level access to any computer. The patch for this vulnerability has been released to campus already, with the deadline for applying […]