Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:00 AM - 5:30 PM
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 12/1/16 2:04 PM
The Development and Training System (DTS) is experiencing intermittent issues and is currently unavailable. Technicians are working to resolve the issue but there is currently no estimate for full restoration of service. System Status on www.csuchico.edu/itss will be updated when DTS is back online.
Thu 12/1/16 1:42 PM
Technicians are currently troubleshooting an issue with campus voicemail. Callers may be unable to check or leave messages, and call routing may not be working properly. We hope to have the issue resolved shortly.
Mon 11/28/16 7:11 PM
Maintenance Window: 4:00 AM to 8:00 AM Thursday, December 1st Services Impacted: Many Campus Network and Datacenter Services During this maintenance window, a campus datacenter firewall will be migrated to new high-capacity, next-generation security system, affecting multiple server and secure workgroup networks. This migration will require multiple brief (few minutes) interruptions to a large number of campus […]
Wed 11/23/16 5:11 PM
Maintenance Window: 7:00 AM to 8:00 AM Tuesday, November 29th Services Impacted: OnGuard (NAC) client software During this maintenance window, a new OnGuard (NAC) client software will be released, fixing numerous bugs, improve antivirus support, and improving support for MacOS 10.12. This should trigger an automatic update to the client software the next time an affected […]
Thu 11/17/16 3:39 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, December 1st at 5:00pm. On Thursday at 5:00pm, if you have not installed this month’s patches, they will automatically begin […]