Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat-Sun & Holidays Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 11/1/18 5:07 PM
Maintenance Window: Friday, November 9th 6:00 – 7:00 AM Services Impacted: Sutter Hall Wired & Wireless Networks During this maintenance window, all network services to Sutter Hall (both wired and wireless) will experience several brief (2-5 minute) interruptions in service as network uplinks are rerouted to maximize network performance and reliability for the facility.
Thu 11/1/18 5:03 PM
Maintenance Window: Friday, November 2nd 7:00 – 7:30 AM Services Impacted: Account Center Tomcat will be upgraded to 8.5.x on eads-iam02, one of the Account Center application servers. No Account Center downtime is expected, but users who are logged in will be required to log in again as traffic switches servers.
Mon 9/17/18 7:02 PM
IT Support Services and the California State University, Chico Police Department would like to remind students and employees to be on the lookout for email scams that sometimes involve the wiring of funds. If you receive an unsolicited email, or an unusual check accompanied by a letter, requesting that funds be wired to the solicitor […]
Mon 9/17/18 5:55 PM
Maintenance Schedule: Tuesday, September 18th 10:00 AM Services Impacted: Box File Sharing The Box cloud-based file sharing service will move from ADFS to Azure AD authentication on Tuesday, September 18th at 10:00 AM. This should not affect active users, and there should be no downtime. The Box log in screen will look different after this […]
Thu 9/6/18 2:53 PM
Campus was recently targeted by a phishing attack posing as a DocuSign email. If you received this email please delete it without clicking on any links. If you clicked on the link and provided your credentials your account has been compromised. If you suspect your account was compromised you should immediately go to Account Center […]