Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Thu 8:00 AM - 4:00 PM
Fri-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Tue 8/22/17 4:40 PM
Maintenance Window: September 8th and 11th Services Impacted: Perceptive Content Enterprise Applications will be upgrading Perceptive Content to version 7.1.5 on September 8th and 11th.   It is hoped that the upgrade is completed on September 8th and over the weekend, but we reserve Monday, September 11th for any problems that might arise as the result […]
Thu 8/17/17 5:43 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, August 31st at 5:00 PM. On Thursday at 5:00 PM, if you have not installed this month’s patches, they will […]
Fri 7/28/17 12:17 PM
Maintenance Window: Wednesday, August 2nd 6:00-7:00 AM Services Impacted: BMU Network Services During this maintenance window, software in some of the campus core network switches will be upgraded. This is an advisory notice only; no downtime is anticipated due to network redundancy. If unexpected behavior were to occur, network services to the BMU could be […]
Thu 7/27/17 12:31 PM
CSU, Chico students are often targeted with scams promising jobs. Students have been scammed out of money or had campus accounts compromised by job-related phishing scams. ITSS recently used PhishMe to raise awareness of this type of scam. We modeled the PhishMe campaign after an actual job scam that had recently targeted CSU, Chico students. […]
Wed 7/26/17 12:17 PM
On Tuesday, August 1st at 8:00 AM ITSS will be deploying new settings to campus Dell desktop computers. These new settings will be enabling a feature called “Auto On”, which will be set to automatically power on computers every Wednesday at 2:00 AM. This feature will ensure computers that are turned off get necessary security […]