Service Desk Hours

Days Hours
Mon-Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:00 PM
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

Announcements

What is TeamDynamix?

TeamDynamix is software tool that allows IT organizations on campus to manage the services they offer, including requests for help and services from students, faculty, and staff.

This summer, Information Resources (IRES), Business Information Technologies Services (BITS) and other IT organizations on campus will be rolling out TeamDynamix to provide IT help to campus.

You are currently looking at the TeamDynamix "portal" home page. Once TeamDynamix is live in July, you will be able to login and request IT help and services.

Why are We Using TeamDynamix?

TeamDynamix will provide many improvements for users over our existing IT service tool, including:

  • The ability to request services and help online
  • The ability to check the status of your request online at anytime
  • The ability to update information in your service request via email
  • Better email notifications

TeamDynamix also provides many improvements to our IT staff, allowing them to better manage and resolve your requests.

At the present time, you are more than welcome to look at the services that will be offered through TeamDynamix by clicking on the “Services” link above. This is just a partial list of available IT services, and will grow over time.

Of course, you can always contact IT Support Services directly at x4357 for help.

News & Announcements

Wed, 02 Sep 2015 22:51:10 +0000
Bottom line: Bay will be down for emergency maintenance this weekend from 7:00pm Friday until the maintenance is completed. In the worst case, Bay will be unavailable until 7:00am Tuesday morning. Details: After the issue with the Bay file server this morning, Microsoft is recommending that we run a full disk check to make sure […]
Wed, 02 Sep 2015 15:50:09 +0000
Update 9:55 AM: Bay is back up. As near as we can tell, no corruption was found, so all files should be intact. The campus file server (Bay) was patched this morning. During this process the operating system found some corruption on the main data drive. The system automatically started a disk check process in […]
Mon, 24 Aug 2015 19:02:29 +0000
Eduroam is the network providing a secure wireless connection to the CSU, Chico campus community, and is available to all students, faculty, and staff. This wireless network not only offers enhanced security, but ease of use as well – once your device is configured for Eduroam, it will automatically connect to the network when in range […]
Tue, 28 Jul 2015 20:51:20 +0000
Some people are unable to log into Outlook Online (Outlook Web Access). This does not seem to be affecting access via Outlook or other email clients. Technicians are aware of the problem and working to correct it. Update 7/28 4:30 PM: Outlook Online is now working.
Wed, 22 Jul 2015 16:17:33 +0000
Due to the Exchange migration, we experienced very high call volumes at ITSS yesterday. This call volume is continuing today as people work through the changes necessary for their devices to point to the new email servers at Microsoft. I’d like to apologize for the inconvenience and let you know that we are working as […]