Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:00 AM - 5:30 PM
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 9/29/16 3:17 PM
Maintenance Window: 7:00 AM to 7:30 AM Monday, October 3rd Services Impacted: VPN service and VPN client software During this maintenance window, the campus VPN system will be upgraded to include client support for MacOS 10.12. No service outages are anticipated as part of this work, but following this update, the Pulse VPN client software will […]
Thu 9/22/16 4:25 PM
One of the most serious cyber-security risks facing the campus today comes from phishing email messages. Phishing is the use of email messages in an attempt by hackers and cybercriminals to steal personal information or hijack computing resources for nefarious purposes including fraud and identity theft. When employees and students are tricked into giving up […]
Thu 9/22/16 4:10 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, September 29th at 5:00pm. On Thursday at 5:00pm, if you have not installed this month’s patches, they will automatically begin […]
Thu 8/25/16 3:45 PM
Maintenance Window: 7:00 AM to 4:00 PM Saturday August 27th Services Impacted: Network Services for AJH, GSCI, HOLT, and MODC As part of the Physical Science bridge replacement project, contractors under the direction of FMS will be moving/replacing fiber optic cables providing network service to multiple buildings in the Northeast area of campus: AJH, GSCI, HOLT, […]
Tue 8/23/16 11:52 AM
Phishing scams are attempts by hackers and cybercriminals to steal personal information or hijack computing resources. Phishing scams work by pretending to be important notifications that claim something is wrong with your account that you have to take immediate action to fix. The link provided in the email is intended to trick you into entering your […]