Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat-Sun, Holidays Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Tue 10/17/17 7:09 PM
At 6:00 AM on Thursday October 19th, AT&T will be performing the second part of an upgrade to the circuits that connect our telephone system with the outside world. This upgrade is moving campus to a more advanced and cost effective technology then what we have today. We do not expect any service interruptions while AT&T […]
Tue 10/17/17 3:08 PM
Many employees received a phishing email this morning claiming that “your e-mail must be confirmed” in an attempt to compromise campus accounts. If you clicked on the link in the email we suggest you go to the CSU, Chico Portal and use Account Center to reset your password. More information about phishing can be found […]
Mon 10/16/17 4:11 PM
October is National Cyber Security Awareness Month It’s time for week 3 of National Cyber Security Awareness Month! This week’s theme is “Today’s Predictions for Tomorrow’s Internet” Week 3 will remind you that your personal data is the fuel that makes smart devices work. While there are tremendous benefits of massive interconnectivity, it is critical […]
Mon 10/9/17 11:43 AM
October is National Cyber Security Awareness Month Week 2 October 9-13 Theme: Cyber security in the Workplace is Everyone’s Business Creating a culture of cyber security is essential and a shared responsibility among all employees. Week 2 will showcase how organizations of all types can protect themselves and their employees against the most common cyber […]
Mon 10/2/17 11:35 AM
October is National Cyber Security Awareness Month Week 1 – October 2-6 Theme: Simple Steps to Online Safety Cyber-attacks are in the news nearly every day.  Whether it’s the presidential campaign or the credit bureaus, we are reminded daily of the impact that cyber-attacks have on our lives.  October is National Cyber Security Awareness Month, […]