Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:00 AM - 5:30 PM
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Wed 3/15/17 7:14 PM
As part of a phishing awareness campaign an email was sent to campus in February that mimicked a phishing email. About 8% of us that opened this email were found susceptible to phishing. This is lower than the 16% from a similar campaign in December. February’s campaign differed from December in that it linked to […]
Thu 3/9/17 5:40 PM
Maintenance Window: 7:00 AM to 7:30 AM Wednesday, March 15th Services Impacted: VPN; no user outage expected, but open connections may need to be reestablished During this maintenance window the security certificate for the campus VPN service will be changed. No downtime is expected, but open VPN connections may be disconnected and need to be […]
Thu 3/9/17 5:38 PM
Maintenance Window: 4:00 AM to 8:00 AM Wednesday, March 15th Services Impacted: Voicemail; up to full duration of maintenance window. Callers during this period will receive a voice message that the system is under maintenance. During this maintenance window, the campus voicemail system will be migrated to a new hardware platform. This will require significant […]
Thu 3/9/17 5:36 PM
Maintenance Window: 7:00 AM to 7:30 AM Tuesday, March 14th Services Impacted: Clearpass web and 802.1x authentication; no downtime anticipated During this maintenance window, the security certificate for the Clearpass authentication system will be changed, which supports encryption for wired and wireless network authentication. This is an advisory only; no downtime is anticipated.
Thu 3/9/17 5:34 PM
Maintenance Window: 6:00 AM to 8:00 AM Tuesday, March 14th Services Impacted: Numerous campus applications built on top of the APPS database. Technical staff are migrating the APPS database that servers numerous campus applications to a new cluster platform.