Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Th 8:00 AM - 4:00 PM
Fri, Sat-Sun, Holidays Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Mon 7/16/18 7:22 PM
We received multiple reports this morning of the following phishing email targeting the campus: The following actions were immediately taken: The sending account was disabled Microsoft also blocked the sending account The link URL was blocked on campus The link URL was reported to Palo Alto Networks to be blocked off campus If you received […]
Thu 7/12/18 4:27 PM
Maintenance Window: Wednesday, July 18th 7:00 – 9:00 AM Services Impacted: All Brice House network services Network services at Brice House will experience downtime as the firewall serving the location is upgraded to a new and more capable model. Network services are expected to see approximately 30 minutes of downtime during the upgrade process.
Thu 6/21/18 1:59 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, June 28th at 5:00 PM. On Thursday at 5:00 PM, if you have not installed this month’s patches, they will […]
Mon 6/18/18 10:29 AM
The PeopleSoft upgrade is complete.  Users can now access all CS/HR PeopleSoft services including Student Center, Faculty Center, Campus Solutions (AKA Student Administration), and HR Administration.  To learn about the changes that are included in the upgrade, please visit the PeopleSoft CMS Website. If you are having trouble loading something please try: •  Access PeopleSoft via […]
Thu 6/14/18 5:49 PM
Scheduled Downtime: 4:30 PM Thursday, June 14th to 7AM Monday, June 18th Services Impacted: CS/HR PeopleSoft At 4:30 today the PeopleSoft upgrade will begin. The upgrade will last from 4:30PM today until 7:00 AM on Monday 6/18.  During the upgrade, all CS/HR PeopleSoft services will be down. This includes access to: Student Center Faculty Center Campus Solutions […]