Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Thu 7:00 AM - 5:30 PM
Fri Closed
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 8/25/16 3:45 PM
Maintenance Window: 7:00 AM to 4:00 PM Saturday August 27th Services Impacted: Network Services for AJH, GSCI, HOLT, and MODC As part of the Physical Science bridge replacement project, contractors under the direction of FMS will be moving/replacing fiber optic cables providing network service to multiple buildings in the Northeast area of campus: AJH, GSCI, HOLT, […]
Tue 8/23/16 11:52 AM
Phishing scams are attempts by hackers and cybercriminals to steal personal information or hijack computing resources. Phishing scams work by pretending to be important notifications that claim something is wrong with your account that you have to take immediate action to fix. The link provided in the email is intended to trick you into entering your […]
Thu 8/18/16 3:24 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, September 1st at 5:00 PM. On Thursday at 5:00 PM, if you have not installed this month’s patches, they will […]
Thu 8/11/16 5:06 PM
Maintenance Window: 6:00 AM to 8:00 AM Monday August 15th Services Impacted: Campus Telephones and Voicemail During this maintenance window, network elements supporting the campus phone system will be replaced and upgraded. Impact of this work may include: disconnected calls, inability to make/receive calls, and inability to access voicemail. Taske and call accounting systems may be […]
Thu 8/4/16 12:15 PM
Maintenance Window: 5:00 PM Thursday August 4th to 12:00 PM Sunday August 7th Services Impacted: Data Warehouse Servers Anticipated Availability:  12:00 PM Sunday August 7th The servers that host the database RDSPRD (campus reporting database) used by several applications on campus will become unavailable during this maintenance window. These applications include: Campus Reporting Solutions Insight CRA Hyperion […]