Service Desk Hours

Days Hours
Mon-Thu 7:00AM - 5:30 PM
Fri Closed
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

Announcements

What is TeamDynamix?

TeamDynamix is software tool that allows IT organizations on campus to manage the services they offer, including requests for help and services from students, faculty, and staff.

This summer, Information Resources (IRES), Business Information Technologies Services (BITS) and other IT organizations on campus will be rolling out TeamDynamix to provide IT help to campus.

You are currently looking at the TeamDynamix "portal" home page. Once TeamDynamix is live in July, you will be able to login and request IT help and services.

Why are We Using TeamDynamix?

TeamDynamix will provide many improvements for users over our existing IT service tool, including:

  • The ability to request services and help online
  • The ability to check the status of your request online at anytime
  • The ability to update information in your service request via email
  • Better email notifications

TeamDynamix also provides many improvements to our IT staff, allowing them to better manage and resolve your requests.

At the present time, you are more than welcome to look at the services that will be offered through TeamDynamix by clicking on the “Services” link above. This is just a partial list of available IT services, and will grow over time.

Of course, you can always contact IT Support Services directly at x4357 for help.

News & Announcements

Tue, 28 Jul 2015 20:51:20 +0000
Some people are unable to log into Outlook Online (Outlook Web Access). This does not seem to be affecting access via Outlook or other email clients. Technicians are aware of the problem and working to correct it. Update 7/28 4:30 PM: Outlook Online is now working.
Wed, 22 Jul 2015 16:17:33 +0000
Due to the Exchange migration, we experienced very high call volumes at ITSS yesterday. This call volume is continuing today as people work through the changes necessary for their devices to point to the new email servers at Microsoft. I’d like to apologize for the inconvenience and let you know that we are working as […]
Tue, 21 Jul 2015 14:50:22 +0000
The migration to Exchange Online, Microsoft’s hosted cloud service, is taking longer than testing indicated it would. Presently 1200 of 5300 users (22%) have been switched over since the 3:00 AM start time.  The rest of the users should be moved over the course of the day. There may be delegate issues during the transition […]
Thu, 16 Jul 2015 21:01:10 +0000
Scheduled Downtime: 6:00 AM Monday, July 20th to 7:00 AM Monday, July 20th Services Impacted: Campus voicemail, including phone trees/call processors Anticipated Availability: 7:00 AM Monday, July 20th During the maintenance window outlined above, campus voicemail services may be unavailable. During this time, callers will be unable to leave or retrieve messages, but will instead […]
Mon, 13 Jul 2015 14:30:49 +0000
As part of the transition to TeamDynamix, new incident creation in Footprints Incident Management has been disabled. This does not affect Change Management or other Footprints workspaces. Footprints Incident Management is no longer accepting email from itss-requests@csuchico.edu. Access to the old Service Catalog in the wiki (Confluence) has also been disabled. You can access the […]