Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:00 AM - 5:30 PM
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 2/9/17 6:44 PM
Scheduled Downtime: 12:00 AM to 6:00 AM Sunday, February 12th Services Impacted: PeopleSoft HRSA Anticipated Availability: 6:00 AM Sunday, February 12th There will be an outage of PeopleSoft this weekend for a scheduled system maintenance from 12:00 AM Sunday 02/12 to 6:00 AM Sunday 02/12. All PeopleSoft HRSA services will be down between 12:00 AM and 6:00 AM, […]
Wed 2/8/17 1:30 PM
Identity Finder is a tool designed to locate confidential Level 1 data that may be stored on campus computers.  To protect the privacy and confidentiality of our students and employees, it is important that all campus computers are scanned and the results be processed. Identity Finder is run automatically on campus computers every month, however […]
Thu 2/2/17 5:13 PM
Maintenance Window: 4:00 AM to 7:00 AM Friday, February 3rd Services Impacted: Wired and wireless networks in Butte Hall During this maintenance window, network switches will be upgraded to address a memory leak causing stability issues. All network access in Butte Hall is expected to be interrupted for approximately 15 minutes near the start of […]
Wed 1/25/17 1:12 PM
The Chico State Career Center sent this good advice about avoiding scams when job hunting: Play it smart! As you search for the job of your dreams, keep the following in mind: No legitimate employer will ever ask you to send or receive money on their behalf. Do Not Respond to any job advertisement or offer […]
Tue 1/24/17 7:55 PM
Campus was targeted with a phishing email today. The email linked to a web site in an attempt to obtain campus credentials. Immediately, our security team did the following to remediate the issue: the URL was submitted, classified and blocked on campus as phishing security at offending source was notified take down of yolasite.com was […]