Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:00 PM
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 5/5/16 6:39 PM
Scheduled Downtime: 7:00 AM to 7:30 AM Friday, May 6th Services Impacted: Bay – Department and User Files Anticipated Availability: 7:30 AM Friday, May 6th The file server Bay needs to be taken down for a brief time to replace a failed RAID controller battery. Bay will be unavailable during this maintenance. It should take less than 30 […]
Thu 5/5/16 3:50 PM
Scheduled Downtime: 8:00 AM to 5:00 PM Friday, June 10th Services Impacted: Multiple campus systems, wired and wireless networking Anticipated Availability: 5:00 PM Friday, June 10th On June 10th campus core switches will be shut down for major network maintenance. Software upgrades and redundancy testing will be performed. Campus data storage maintenance and Oracle database migration will also […]
Thu 4/21/16 3:55 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, April 28th at 5:00pm. On Thursday at 5:00pm, if you have not installed this month’s patches, they will automatically begin […]
Tue 4/19/16 6:02 PM
New vulnerabilities affecting Apple QuickTime Player for Windows computers have been announced, and Apple will not be patching them as the product is now considered end of life (EOL). As a result, any computers running this software are vulnerable to attacks and present a serious security risk. ITSS will be removing QuickTime from all campus […]
Thu 4/14/16 5:42 PM
Scheduled Downtime: 12:00 AM to 6:00 AM Sunday, April 17 Services Impacted: PeopleSoft HRSA Anticipated Availability: 6:00 AM Sunday, April 17 There will be an outage of PeopleSoft this weekend for a scheduled system maintenance from 12:00 AM Sunday 04/17 to 6:00 AM Sunday 04/17. All PeopleSoft HRSA services will be down between 12:00 AM and 6:00 AM, […]