Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat-Sun & Holidays Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 12/20/18 3:43 PM
Maintenance Window: Thursday, January 10th 7:00 – 8:00 AM Services Impacted: UV Wired & Wireless Networks During this maintenance window, network switches will undergo maintenance for software upgrades. During this process, all network services to University Village will experience approximately 10 minutes of interruption (both wired and wireless) as network elements are restarted.
Thu 12/20/18 3:40 PM
Maintenance Window: Wednesday, January 9th 7:00 – 8:00 AM Services Impacted: MLIB Wired & Wireless Networks During this maintenance window, network switches will undergo maintenance for software upgrades. During this process, all network services to Meriam Library will experience approximately 10 minutes of interruption (both wired and wireless) as network elements are restarted.
Tue 12/18/18 4:10 PM
As part of the ongoing efforts to increase campus information security, student names and email addresses will not be publicly available in the campus web directory (https://apps.csuchico.edu/directory/) after January 15th. They will still be available on campus networks and from external networks with campus VPN. Information about connecting to campus VPN is available at https://support.csuchico.edu/TDClient/KB/ArticleDet?ID=7708.
Thu 12/13/18 7:23 PM
IT Support Services has had multiple reports of campus personnel being contacted by fake campus accounts (example: presidentgaylehutchinson@gmail.com) requesting the purchase of iTunes gift cards. Apple describes how the scam works at https://support.apple.com/itunes-gift-card-scams Here is the content of scam emails recently received by a staff member: Are you free at the Moment? Followed by: Tied […]
Tue 12/4/18 8:04 PM
To: Campus Community From: Ray Quinto, Information Security Officer The Information Security Office would like to remind you to be vigilant of scam emails and postings, especially as there may be an increase in fake job offers or rental listings following the Camp Fire. Scams Beware of unsolicited emails with offers or requests that seem odd or […]