Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat-Sun, Holidays Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Thu 12/14/17 4:31 PM
Maintenance Window: Wednesday, December 20th  7:00 AM – 8:00 AM Services Impacted: MLIB 4th Floor Network During this maintenance window, portions of the 4th floor of Meriam Library may see several brief interruptions in network service.
Wed 11/22/17 2:25 PM
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, November 30th at 5:00 PM. On Thursday at 5:00 PM, if you have not installed this month’s […]
Wed 11/15/17 12:03 PM
A setting was recently changed on campus Box.com to allow for email notifications about comments made in box. This has led to emails to campus Box.com users from noreply@box.com that they weren’t expecting. We’ve created documentation on managing Box.com notifications if you would like to turn off these notifications.
Thu 11/9/17 4:55 PM
Maintenance Window: Friday, November 17th  4:00 – 4:30 AM Services Impacted: All Network Services This maintenance window is planned to allow for software upgrades to network equipment in multiple buildings. Access switch stacks serving buildings in the north part of the campus, buildings north of Big Chico Creek, will be affected. All network services (wired […]
Thu 11/9/17 4:53 PM
Maintenance Window: Thursday, November 16th  4:00 – 4:30 AM Services Impacted: All Network Services This maintenance window is planned to allow for software upgrades to network equipment in multiple buildings. Access switch stacks serving buildings in the southern part of the campus, buildings south of Big Chico Creek, will be affected. All network services (wired […]