Service Desk Hours

Days Hours
Mon-Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:00 PM
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

Tips for Using the Service Catalog

Tips for improving your service catalog experience can be found here.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

News & Announcements

Thu, 11 Feb 2016 22:28:20 +0000
Scheduled Downtime: 5:00 PM Wednesday February 17th to 8:00 AM Thursday February 18th Services Impacted: Perceptive Content/Imagenow Anticipated Availability: 8:00 AM Thursday, February 18th There will be an outage of Perceptive Content/Imagenow Thursday 2/18 until 8:00 AM, while the Enterprise Systems division updates the Microsoft SQL Server that houses the Perceptive Content database. We will set the login […]
Mon, 08 Feb 2016 19:02:39 +0000
Phishing scams are attempts by hackers and cybercriminals to steal personal information or hijack computing resources.  Phishing scams work by pretending to be important notifications that claim something is wrong with your account and you have to take immediate action to fix it. The link provided in the email is intended to trick you into […]
Thu, 04 Feb 2016 22:31:46 +0000
Scheduled Downtime: 5:00 PM Friday, February 12th to 5:00 PM Sunday, Feb 14th Services Impacted: PeopleSoft HRSA Anticipated Availability: 5:00 PM Sunday, Feb 14th There will be a 48 hour outage of PeopleSoft HRSA for a scheduled system update (upgrading PeopleTools from 8.53.02 to 8.54.09) from 5:00 PM Friday, February 12th to 5:00 PM Sunday, Feb 14th. All […]
Thu, 21 Jan 2016 23:54:44 +0000
The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, February 4th at 5:00pm. On Thursday at 5:00pm, if you have not installed this month’s patches, they will automatically begin […]
Thu, 21 Jan 2016 18:44:27 +0000
To help get the Spring semester off to a smooth start ITSS will have three tables set up across campus to help people get connected to campus wireless. ITSS technicians can assist you with the wireless network setup at these tables Monday-Friday (1/25-1/29) 10:00 AM to 3:00 PM.  Bring your laptop, phone, or other wireless […]