Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:00 AM - 5:30 PM
Sat-Sun Closed

Location: Meriam Library 142

Phone support available at 898-4357(HELP)

Live chat support - Connect Now

News & Announcements

Fri 4/21/17 4:16 PM
Maintenance Window: Wednesday, April 26th 6:00-7:00 AM Services Impacted: Campus Wireless & VPN During this maintenance period, the Clearpass network authentication system will undergo a software upgrade; this system serves both Wireless and VPN network access. This is an advisory notice only; no downtime is anticipated during this process.
Thu 4/20/17 3:46 PM
Technicians have identified a problem that results in Bay rebooting unexpectedly during the file restore process. To stabilize the server they are working with the software vendor and will not perform this type of restore until the root cause is identified. You can access your files on Bay and save them as you have in the past. […]
Thu 4/20/17 2:17 PM
Unannounced changes to the Zoom service require an emergency reconfiguration and restart of our Shibboleth Identity Provider. This will occur at 12:15 PM today. Authentication and authorization services to federated applications will be unavailable for 5-10 minutes. Users will lose any active single sign-on sessions. Shibboleth federated systems effected by this outage include TeamDynamix, CFS, […]
Wed 4/19/17 3:51 PM
On June 1st Information Resources will launch a new system called Account Center. This new system will control the way that campus users’ accounts are created and managed, and it will provide a number of improvements over current systems. Please see the major changes and important dates included below, and note that the transition to the new […]
Tue 4/18/17 3:14 PM
During scheduled maintenance on the Bay file server this morning there were technical difficulties resulting in some data loss. System administrators are currently working to identify the scope of the data loss. Please review your data on Bay and if necessary submit a request at https://support.csuchico.edu/TDClient/Requests/ServiceDet?ID=8065 for file recovery.