Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Spring Break Hours 2019
Mon-Fri 8:00 AM - 5:00 PM
Sat-Sun & Holidays Closed

Location: Meriam Library 142

Phone support available at (530) 898-HELP (4357)

Chat support available 8:00 AM - 5:00 PM regular business days:

Live Chat (opens in new window)

News & Announcements

Thu 3/7/19 5:05 PM
A vulnerability has been reported in Google Chrome, which can be exploited to potentially compromise a vulnerable system. ITSS is immediately enforcing the auto update function within Chrome, and is enabling the Chrome browser notification agent that notifies users that the browser must be relaunched. To check that Chrome is up to date (you should […]
Mon 2/18/19 12:04 PM
On February 25th, 2019 undergraduates of CSU, Chico will be invited via email to participate in the EDUCAUSE Students and Technology Survey. The results of this survey are very important to the university and will help determine future priorities in information technology. A summary of the results of the last survey (2017) can be found […]
Wed 1/30/19 3:50 PM
The CSU Chancellor’s Office is loading our campus training history into CSU Learn today. The load of data caused the automatic notification process to engage prematurely and sent emails. We are working with the CSU Chancellor’s Office to block the notifications of completed training. CSU Learn is a training management system that allows all CSU […]
Mon 1/28/19 12:49 PM
PeopleSoft CS is transitioning to Single Sign On (SSO). This new sign on will use the same credentials as most other campus systems (email, portal, etc.). The new login is available now at www.csuchico.edu/cms. The old login will be disabled on March 4th. We recommend you use the new login now and confirm that your […]
Thu 12/20/18 3:43 PM
Maintenance Window: Thursday, January 10th 7:00 – 8:00 AM Services Impacted: UV Wired & Wireless Networks During this maintenance window, network switches will undergo maintenance for software upgrades. During this process, all network services to University Village will experience approximately 10 minutes of interruption (both wired and wireless) as network elements are restarted.