Knowledge Base

Categories (10)

Administrative and Business

Support documentation for the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
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Communication and Collaboration

Support documentation that facilitates Chico State's communication and collaboration needs. Includes conferencing and telephones, email and collaboration, media and audio/visual, and web documentation.
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Desktop and Mobile Computing

Support documentation for access and use of devices and related peripherals. Includes desktop and mobile device, printing, and software and applications distribution articles.
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Information Security

Documentation for security, data integrity, and compliance for institutional activities.
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IT Infrastructure

Documentation supporting the operation and management of the enterprise IT environment. Includes data center, database management, and server and storage management.
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IT Professional Services

Documentation not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, project and organizational change management, and training and outreach.
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Teaching and Learning

Documentation specific to instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
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Software and Applications

Chico State supports many campus-licensed software options.
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Wired & Wireless Networks

Documentation supporting the operation of wired and wireless networks and connectivity management.
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UNSURE - Temp

This is a temporary category for staff to place copied KB's into when unsure where they belong.
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Articles (5)

IT Procurement Review (ITPR)

The Information Technology Procurement Review (ITPR) process is part of Chico State’s commitment to making the resources and tools used on campus accessible and secure.

IT Quick Start for Staff and Faculty

Here you will find a quick start guide for Chico State Staff and Faculty.

IT Quick Start for Students

Here you will find a quick start guide for Chico State Students.

Privacy & Acceptable Use Policy

Privacy and acceptable use policies for Google Apps for Education. These can also be found here: https://www.csuchico.edu/it/about/policies/inde...

Tips for Using the IT Support Catalog

Simple tips for using the Chico State IT Service Catalog and Knowledge Base.