System Status Dashboard

100%

Status

Completed [Completed]

100% complete, updated on Thu 11/30/23 10:29 AM by Scott Claverie

Changed Status from New to Completed.
Done.

Details

Dates
Mon 4/3/23 - Thu 11/30/23
Acct/Dept
Computing and Communications Services
Service
Project and Change Management Office / Information Technology Project Request
Type
Operational / Maintenance Projects / Division of IT Maintenance Operations Projects
Health
Green - On track
Created
Thu 6/1/23 4:21 PM
Modified
Thu 4/25/24 3:38 PM
Closed
Thu 11/30/23 10:29 AM

Change Impact

How will you measure the impact of this project?
What are some metrics or KPIs that will be used to measure success? Think about the five metrics to measure: quality, quantity, timeliness, cost, and customer satisfaction.
Impact will be measured by the timeliness of reported events to the public which impacts customer satisfaction.
What are the consequences of not doing this project?
For example: direct significant negative consequences to the University, unable to conduct basic services; failure to resolve customer complaints or requests; loss of opportunity for improved service delivery or efficiency. Please explain.
Consequences include loss of opportunity for improved system status communication.
How many employees will be impacted by this change?
Select the size of the employee population that will be impacted by this request.
A few
How many students will be impacted by this change?
Select the size of the student population that will be impacted by this request.
None

Project Costs

Funding Status
Funding is necessary and has been approved

Project Details

Divisional VP Support
Does your divisional VP support this request?
Yes
What would a successful solution look like?
What outcome will you have at the conclusion of this project? If this proposal is one of a multi-phase project, please explain your plans, goals, and timelines for subsequent phases.
A successful solution would be a public facing web page that displays services by category, featuring the ability to view current and past incident and maintenance events, as well as the ability to subscribe to the system dashboard. If someone were to click on an event for a particular date, they would see the services impacted, the type of event, who created the event, as well as the system status. Ideally, TDx technicians would have the ability to create incident and maintenance tickets that are automatically pushed into the dashboard's application to create the events without manual intervention.
Executive Sponsor Division
The executive sponsor's campus division.
Information Technology
Project Urgency
Indicate if there is a mandate or requirement driving this request.
Not mandated or required
Campus Enduring Commitments & Strategic Goals
For more information about the Campus Enduring Commitments and Strategic Priorities, please go to https://www.csuchico.edu/strategicplan/enduring... and https://www.csuchico.edu/strategicplan/.
Strategic Priority: Resilient and Sustainable Systems
Deadline Reason
Describe the business requirement or reason for the project deadline.
Deadline is in preparation for the beginning of the fall semester to effectively report and allow for subscription to the dashboard for students and employees that would be affected by the system(s).

Project Resources & Effort

DoIT Departments Involved
Any Division of IT departments that will be involved in this project.
EAPP (Enterprise Applications)
ESYS (Enterprise Systems)
ITSS (Information Technology Support Services)
Complexity of Implementation
What is the complexity of the project?
Minimal (minimal system interfaces/impacts/dependencies)
What is the solution type?
The solution type translates to the level of impact on IT staffing and technology maintenance. Based on consultation with your IT representative, pick the best fit for your proposed solution.
Complete new system or complete replacement of existing system

Description

Computing and Communications Services has purchased an application to report the system status for campus systems. It will display incident and maintenance events in real time as well as past events. The system status dashboard will be a public facing web page that reports this information and features the ability for people to subscribe to the dashboard.

Manager

SC
Scott Claverie

Alternate Manager(s)

Alisha Johns
Alisha Johns

Sponsor

SC
Scott Claverie