Salesforce Enhanced Domain Deployment

100%

Status

Completed [Completed]

100% complete, updated on Thu 10/12/23 8:34 PM by Wendy Bentley

Changed Status from In Process to Completed.
Changed Health from None to Green.
Enhanced Domains were deployed and the published urls were updated.

Details

Dates
Mon 3/13/23 - Thu 10/12/23
Acct/Dept
Enterprise Applications
Service
Project and Change Management Office / Information Technology Project Request
Type
IT Projects / DoIT Project
Health
Green - On track
Portfolio(s)
Classification
Maintenance/Operations *Deactivated*
Created
Mon 4/24/23 5:06 PM
Modified
Thu 10/12/23 8:34 PM
Closed
Thu 10/12/23 8:34 PM

Change Impact

How will you measure the impact of this project?
What are some metrics or KPIs that will be used to measure success? Think about the five metrics to measure: quality, quantity, timeliness, cost, and customer satisfaction.
We will look at the number of tickets issued after the cutover to determine the effectiveness of our plan and deployment of enhanced domains. If we do our job correctly, we should not see any tickets as a result of the move to enhanced domains.
What are the consequences of not doing this project?
For example: direct significant negative consequences to the University, unable to conduct basic services; failure to resolve customer complaints or requests; loss of opportunity for improved service delivery or efficiency. Please explain.
Our campus is required to enable enhanced domains prior to the Salesforce Winter 24 update scheduled for October 6, 2023. This update will change all of the urls in our environment. This update will change all of the urls in our environment and has the capability to break all of our deployments for recruitment and retention users if we don't plan ahead and update the necessary urls prior to the enforcement of the feature.
How many employees will be impacted by this change?
Select the size of the employee population that will be impacted by this request.
Hundreds
How many students will be impacted by this change?
Select the size of the student population that will be impacted by this request.
Thousands

Project Costs

Funding Status
Funding is not necessary

Project Details

Project Champion
Person who voluntarily takes special interest in the adoption, implementation, and success of the project. They will help enforce the project solution with internal resources and promote it across campus.
Divisional VP Support
Does your divisional VP support this request?
Yes
What would a successful solution look like?
What outcome will you have at the conclusion of this project? If this proposal is one of a multi-phase project, please explain your plans, goals, and timelines for subsequent phases.
A successful solution would include the enablement of the enhanced domain with minimal downtime for our users.
Executive Sponsor Division
The executive sponsor's campus division.
Information Technology
If this request is mandated, please provide details about what's driving the mandate.
If you selected Chancellor's Office, legal or collective bargaining requirement, please provide details about the policy, law or executive memorandum that’s driving the mandate.
This update is required by Salesforce and our campus can no longer put off the enhanced domain updates.
Is there a mandated or requirement driving this request?
Please indicate whether or not this request is mandated or required. If it’s mandated or required, you will be asked to attach supporting documentation.
Required (not mandated) to keep a campus system running properly
Campus Enduring Commitments & Strategic Goals
For more information about the Campus Enduring Commitments and Strategic Priorities, please go to https://www.csuchico.edu/strategicplan/enduring... and https://www.csuchico.edu/strategicplan/.
Strategic Priority: Resilient and Sustainable Systems
Deadline Reason
Describe the business requirement or reason for the project deadline.
Salesforce is going to enforce enhanced domains in the Winter 24 update. We will need to enable the enhanced domain features prior to the Winter Major Release.

Project Resources & Effort

What resources will this project require?
Identify the department and/or individuals that might need to work on this project and the estimated number of hours required for each individual.
Enterprise Applications Resources
-Donovan St. Clair
-Zoe DiMercurio
-Megan Utter
-Wendy Bentley
DoIT Departments Involved
Any Division of IT departments that will be involved in this project.
EAPP (Enterprise Applications)
ISEC (Information Security)
Complexity of Implementation
What is the complexity of the project?
Moderate (multiple interfaces/impacts/dependencies)

Description

To comply with the latest browser and security standards, you must deploy enhanced domains. Because this update affects application URLs, including Experience Cloud sites, Salesforce Sites, and Visualforce pages, we recommend that you enable and deploy enhanced domains before this feature is enforced.

Enhanced domains are deployed for you in phases starting in Winter ’23. You can disable the feature until it’s enforced in Winter ’24. For more information, see Enhanced Domains Timeline in Salesforce Help.

Systems Affected

  1. Salesforce

  2. TargetX

Manager

WB
Wendy Bentley

Alternate Manager(s)

Scott Kodai
Scott Kodai

Sponsor

Scott Kodai
Scott Kodai