How will you measure the impact of this project?What are some metrics or KPIs that will be used to measure success? Think about the five metrics to measure: quality, quantity, timeliness, cost, and customer satisfaction.
The Division of IT will no longer have to pay for Fonteva licenses which equate roughly 7K. Additionally, the overhead to test the third party application three times a year in preparation for the Salesforce Winter, Spring, and Summer updates will be removed, saving 20 hours a year.