Quick Links: | Requirements | Installation | Configuration | Uninstall Client |
Requirements
System Requirements
- Hardware Requirements
- Software Requirements
- iPhone, iPad, & iPod touch: Requires iOS 13 or later
- Must be signed into an active Apple account
Account Requirements
- Current Faculty & Staff should meet the requirements by default.
- Volunteers and Consultants will need to have their department sponsor request access by completing the Volunteer, Guest, and Consultant Access form.
- Students can access the OnDemand VPN but are not automatically granted access
- If you have a course that requires a VPN connection, you will be granted rights based on course enrollment, no additional steps are required
- If you would like to opt in for access to the OnDemand VPN, please complete the Student Opt-In VPN access form.
Installing and Configuring
Installing GlobalProtect
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Navigate to the App Store on your iOS Device. Search for GlobalProtect. You will install the one shown below; an image of a globe with a check box.
![GlobalProtect in the App Store](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=66f970c4-6009-4722-91e7-5cf9744e250f.png&beidInt=157)
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Your device will probably ask to confirm the installation, either by Face ID, Passcode, or Password. GlobalProtect should now begin installing.
![Confirm Install](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=d55235aa-69df-4717-87be-e5a0d7980ddc.png)
Configuring GlobalProtect
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Now that it is installed, open the GlobalProtect app. It will prompt for a Portal Address. This may change depending on the device type.
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For campus-managed iOS devices, enter ao-vpn.csuchico.edu
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For personal iOS devices, enter vpn.csuchico.edu
![Portal Address](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=1c99e092-0c7c-4762-a3b7-eedb3a54abac.png&beidInt=157)
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A pop-up will appear asking you to Add VPN Configurations. Make sure to click "Allow", or the VPN will not work.
![](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=5d9a78c6-2020-4d5b-bb3a-eadba549c574.png&beidInt=157)
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After allowing the VPN configurations, you will need to sign in using your Chico State username and password. You will also need to verify the sign-in using Duo Mobile.
![Log in with Chico Credentials](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=0ff9d425-25ae-4c33-b675-b776bd56daab.PNG)
Uninstalling GlobalProtect
To delete GlobalProtect from your iOS device, tap and hold on the GlobalProtect app. Click the Remove App icon and Delete App to confirm its removal.
![Remove App](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=40851daf-2cb8-400e-a974-c67512525d2c.jpeg&beidInt=157)
Still need help? Contact IT Support Services for further assistance.
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