iOS Global Protect OnDemand VPN

This article will explain the requirements for GlobalProtect VPN on iOS devices, how to install and configure the app, and how to uninstall it if no longer needed.

Quick Links: | Requirements | Installing GlobalProtect VPN | Configuring GlobalProtect VPN | Uninstalling GlobalProtect |

Requirements

System Requirements

• Device Storage: 20 MB available space
• Supported Devices: iPhone, iPad, and iPod touch
• Operating System: iOS 13 or later
• Apple ID: Must be signed in to an active Apple account

Account Requirements

• Current faculty and staff meet access requirements by default.
• Volunteers and consultants must have department-sponsored access approved by completing the Volunteer, Guest, and Consultant Access form .
• Students can access OnDemand VPN:
  • Access is automatically granted if required by course enrollment.
  • Optional access can be requested by completing the Student Opt-In VPN Access form .

Installing GlobalProtect VPN

1. Open the App Store on your iOS device.
2. Search for GlobalProtect.
3. Install the app published by Palo Alto Networks.
4. Confirm installation using Face ID, Touch ID, passcode, or Apple ID password.

Configuring GlobalProtect VPN

1. Open the GlobalProtect app.
2. When prompted for a portal address, enter:
   • ao-vpn.csuchico.edu for campus-managed iOS devices
   • vpn.csuchico.edu for personal iOS devices
3. When prompted to add VPN configurations, select Allow.
4. Sign in using your Chico State username and password.
5. Approve the login request using Duo.

Uninstalling GlobalProtect

1. Tap and hold the GlobalProtect app icon.
2. Select Remove App.
3. Select Delete App to confirm removal.

 Still need help? Contact IT Support Services for further assistance.
  
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