Quick Links: | Log in & Access | Features & Custom GPTs | Troubleshooting & Known Issues | Support & Training | More FAQs |
Have a question or issue not listed here? We are continually working to improve our ChatGPT Edu Frequently Asked Questions page.
Please use the "Was this Helpful?" feedback feature at the bottom of this article or submit a ChatGPT Edu Support / Feedback ticket to suggest improvements and help us enhance this resource.
Log in & Access Support
Covers account-related problems, including login and invitation failures and access issues. Make sure that you log into ChatGPT Edu using Chico SSO: Logging into ChatGPT Edu.
Who gets to use ChatGPT Edu?
To access the Chico State ChatGPT Edu Workspace, you must be a current Chico State student, faculty, or staff member in a state-supported unit.
- Non-eligible groups include:
- Associated Students (AS) or Chico State Enterprises (CSE) staff
- Retired or emeritus faculty and staff
- Professional & Continuing Education (PCE) or alumni students
- Volunteers, guests, or external consultants
I lost access to ChatGPT Edu after changing my Chico State email or username
If your Chico State username changes (e.g., due to a name change or correction), your ChatGPT Edu account will be reset, creating a new profile. This will result in the loss of previous chat history and settings. Additionally, in some cases, your old authentication profile may persist, preventing successful login with the new username.
To restore access to your ChatGPT Edu account, follow these steps:
- Attempt to log in to ChatGPT Edu using your updated Chico State credentials.
- If you are unable to access your prior account or notice your chat history is missing, submit a ChatGPT Edu Support / Feedback ticket.
- In the ticket, please provide:
- Your previous Chico State username.
- Your new Chico State username.
- A description of the issue (e.g., missing chat history, inability to log in).
- Chico State can then work with OpenAI to resolve the issue.
- Chico State username or email address changes cause OpenAI to create a new user profile instead of linking the updated credentials to the existing account. The vendor is aware of this issue and is working to resolve it.
Important Note: At this time, we cannot migrate or merge your data into the new account.
What happens to my ChatGPT data when I leave Chico State?
When you leave the university, your access to ChatGPT Edu will be revoked, and all associated data, including chats, custom GPTs, and settings, will be permanently deleted. There is no option to export or transfer this data to a personal ChatGPT account at this time.
To retain any content, you must manually copy or document it before your access ends. Once your Chico State account is deactivated, your ChatGPT Edu data cannot be recovered.
Features & Custom GPTs
Covers issues with conversation history, content display, and response accuracy.
How is ChatGPT Edu different from other versions of ChatGPT?
ChatGPT Edu is a version of ChatGPT tailored specifically for education, offering powerful AI tools with the oversight and flexibility schools need.
- Access to advanced tools and GPT-4-turbo – includes code interpreter, data analysis, image generation, and browsing for academic use.
- Enhanced privacy and control – FERPA-compliant, with admin tools for managing data, users, and permissions.
- Built for schools and universities – tailored access for students, faculty, and staff, with scalable deployment across institutions.
- Supports educational innovation – enables creation of custom GPTs for teaching, research, and administrative tasks.
How can I make my own GPT in ChatGPT Edu?
Creating your own GPT can streamline your study habits, boost productivity, or even automate repetitive tasks. It’s a powerful way to tailor ChatGPT to your specific needs.
To make a new GPT:
- Navigate to ChatGPT and sign in with Chico SSO.
- In the left sidebar, click Explore GPTs.
- In the top-right corner, click + Create to launch the GPT Builder.
For step-by-step guidance, visit OpenAI’s official documentation: Creating a GPT.
Can I share my custom GPTs?
Yes! If you create a custom GPT, you can keep it private or share it within Chico State's ChatGPT Edu environment. Sharing options include:
- Invite-only: Add specific Chico State users, such as a project team.
- Anyone at Chico State with the Link: Share the link directly to your GPT.
- Chico State: Anyone at Chico State can find your custom GPT by browsing through the "Explore GPTs" section.
Sharing is restricted to Chico State accounts only. Custom GPTs cannot be shared with users outside of Chico State, including personal accounts or members of other institutions.
Troubleshooting & Known Issues
What if I already have a paid ChatGPT account?
If you have a ChatGPT Plus or Pro subscription with your Chico State email, OpenAI will prorate it during the transition. Once you join the Chico State ChatGPT Edu workspace, your access to ChatGPT will be managed under CSU's systemwide license.
Why can't I find my chat history?
If your past ChatGPT Edu conversations are missing, try the following steps to restore them:
- Sign out, then back in. Make sure you are Logging into ChatGPT Edu with Chico SSO.
- If you previously had a personal ChatGPT account using your Chico State email, try to recall if you Transferred or Exported existing chat history.
- If you still cannot find your chat history, submit a ChatGPT Edu Support / Feedback ticket.
Why do I get a "Content failed to load" error in ChatGPT Edu?
ChatGPT Edu users have reported a bug when trying to create GPTs. The page crashes with an error stating "Content failed to load. Try again."
Our technical team has determined that this is an interaction between ad-blockers and ChatGPT Edu. To fix the issue, do one of the following:
- Disable your ad-blocker extension:
- In Chrome, select the Extensions icon (puzzle piece) in the top-right corner, then toggle off the ad-blocker.
- In Firefox, go to Add-ons and themes from the menu, find your ad-blocker, and disable it.
- In Edge, select Extensions, locate the ad-blocker, and disable it.
- Add ChatGPT to the allowlist:
- Open your ad-blocker’s settings.
- Locate the option to allowlist or exclude specific websites.
- Add chat.openai.com and chatgpt.com to the allowlist.
- Refresh your page and the GPT creation process should work without any errors.
ChatGPT Support & Training
Includes campus support, learning resources, and contact information.
You can find more Frequently Asked Questions on the Division of Information Technology website: ChatGPT Edu Frequently Asked Questions.
On-Campus ChatGPT Support
Depending on the issues you are experiencing, there are different campus teams better equipped to support your needs.
For account, application, or issues using ChatGPT Edu, contact IT Support Services (ITSS):
IT Support Services (ITSS)
Meriam Library 142
(530) 898 - 4357
itss@csuchico.edu
Live chat via Support Homepage
For training or learning to use ChatGPT Edu, check out the guides below or contact the Center for Technology Equity (CTE):
Center for Technology Equity (CTE)
Meriam Library 163
(530) 898 - 6282
techequity@csuchico.edu
For pedagogical support with ChatGPT Edu, contact the Technology & Learning Program (TLP):
Technology & Learning Program (TLP)
Join the TLP Zoom Room (Monday - Friday, 9:00 a.m. - 3:00 p.m.)
tlp@csuchico.edu
Online ChatGPT Training
For an overview, explore these resources:
To maximize your use of ChatGPT Edu, review these introductory videos:
OpenAI Support
If you are still experiencing some issues, you may be able to contact OpenAI directly for support:
- Option 1: Contact via Help Center
- Option 2: Contact via Email
Still need help? Contact IT Support Services for further assistance.
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