Before You Come to Chico

Chico State must keep its computer networks safe and secure for everyone on campus. This means that every computer needs to be protected from potential threats on the Internet. We also want to make sure you are able to get online and ready for classes as soon as possible.

You can help us help you by following these simple steps - BEFORE you come to Chico.

1. Install all Critical/High-Priority updates and patches for your computer
   • Windows users: http://update.microsoft.com(opens in new window)
   • Macintosh users: Select "Software Update" from the Apple menu
2. Set future updates to install automatically (Windows only)
   1. Start Menu -> Control Panel
   2. Windows Updates
   3. Set to "Download and Install Automatically" at the time of your choice.
3. Install Anti-Virus software
   • PC computers:  ITSS recommends Microsoft Security Essentials or Windows Defender. If you have another Anti-Virus product you will need to ensure that the software and definitions remain up-to-date or you will be unable to access the network. Instructions for downloading and installing Microsoft Security Essentials are available from Microsoft at https://support.microsoft.com/en-us/help/14210/security-essentials-download(opens in new window)
   • Mac computers:  ITSS recommends any one of these free anti-virus solutions:
     • Sophos:  https://home.sophos.com/(opens in new window)
     • Avira:  https://www.avira.com/en/free-antivirus-mac(opens in new window)
     • Avast:  https://www.avast.com/en-us/mac(opens in new window)
   • Make sure you only have one Anti-Virus product on your computer! Multiple products will work against each other and severely impact your computer's performance.

Wireless access is available exclusively in all of the residence halls.  In order to connect to the network, your computer will need a wireless adapter. A built-in, USB, or add-in wireless card will work.

When You Arrive

When you check-in to your residence hall, you will be given a ResNet setup package containing instructions and other materials. Follow the instructions to set up your computer and register it on the network.

If you are unable to get online after following the instructions, or you need help installing an approved anti-virus, don't worry! You can stop by the ResNet Setup Fair.

ResNet technicians will be available to help at scheduled times the week before the semester begins in the following locations:

• UHUB
• UV North Community Room

Check your Wildcat Mail for the welcome announcement and review the instructions attached to the email.

Getting Computer Help after the Setup Fair

After the fair is over, you can call IT Support Services at (530) 898-HELP (4357) to set up an appointment with a ResNet technician. However, you should do your best to set up your computer as early as possible so you can get help during the Setup Fair if you run into problems. The IT Support Service Desk is very busy during the first two weeks of the semester. The Setup Fair is your best bet to make you are up and running before classes start.