Report an Issue with an IT Service

Quick Links: | Submit an IT support ticket |

Submit an IT support ticket

  1. Go to the Help with something that isn't listed form and click Request Service. 
  2. Confirm the Requested For and Department fields are correct.
    • If they do not auto-fill, begin typing to search and select your information.
  3. In the Subject field, enter a short summary of the issue.
    • Cannot connect to wireless
    • Unable to print from workstation
    • Software Center download not working
  4. In the Description field, provide detailed information about the issue, including:
    • What you are trying to do
    • What is not working
    • Any error messages
    • Your location (building/room)
    • The device you are using, including the asset tag (ex: S12345)

    Example: “I am trying to connect to the wireless network from my laptop, asset C01234, in Butte Hall 405. I receive an error message that says ‘failed to connect.’”

  5. Use Attachments to add any screenshots of the issue
  6. Select Submit.
    Sample of a completed ticket form
     

After submitting, IT Support will respond as soon as possible.

 Still need help? Contact IT Support Services for further assistance.
  
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