PeopleSoft Error: "User ID and/or Password are Invalid"

Quick Links: | Error Information | Fixing the Error |

Error Information

Some users may encounter the following error when attempting to log into PeopleSoft or Student Center: "Your User ID and/or Password are invalid." 

Unfortunately, this error can be misleading - there is typically not an error with your User ID and/or Password at all. Most users should not see this screen at all.

 

Fixing the Error

You can try a couple of troubleshooting steps to determine if this is a cache issue or a profile problem.

1. Check the Chico State Status Dashboard to ensure there is not a current outage.
2. Try closing the tab, log into the Chico State Portal, and reopen the tab.
   • This could determine if there was an issue with Single Sign-On (SSO).
3. Open the page in an Incognito or Private window.
   • If this resolves the issue, it could be related to your cache and cookies.
   • Clear your web browser's cache and cookies to resolve this issue. 
4. If neither of the above works, your User Profile in PeopleSoft could be locked. 
   • Open a ticket with our PeopleSoft support team. 

 Still need help? Contact IT Support Services for further assistance.
  
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