Avaya Workplace - macOS, Personal Device Setup

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9-1-1 Disclosure


Although this application acts like a phone, DO NOT USE THIS APPLICATION TO PLACE 9-1-1 EMERGENCY CALLS. If you use this application to place 9-1-1 emergency calls, first responders will be dispatched to your office location, not your actual location when mobile, because the number associated with this application is tied to your office location on campusIf you have an emergency, please dial 9-1-1 on your cell phone or land line. Do not use this application.

Mobile Data Disclosure

Calls placed or received through Avaya Workplace are data-based calls. Because of this, this application has the potential to use large amounts of mobile data. The university is not responsible for charges, overages, or data use on personal devices. To limit the amount of mobile data use, it is recommended that you prioritize use of WiFi on your mobile device where possible.

Acceptable Use Policy

Avaya Workplace is your work phone in whichever form you use it: handset, computer, or mobile device. Please be sure that your usage of Avaya Workplace is in accordance with Policy on Use of Computing and Communications Technology (Revised For Faculty by EM 07-001).

Support for Personal Devices

Installation of Avaya Workplace on a personal device is a personal choice. It is in no way required for employment and is entirely optional. Although personal devices are not formally supported, Chico State will make a good faith effort to support users who choose to install and use Avaya Workplace on their personal devices.



Avaya Workplace is a Software Phone (Softphone) that allows users to enjoy the functionality of a desk phone from their computer or mobile device. Users can make and receive calls, interact with voicemail, transfer calls, and participate in conference calls wherever they are, without the need for a traditional desk phone.

Please check with your department coordinator and review campus communications to be sure that your extension and account are ready for use with Avaya Workplace prior to installation.

To download Avaya Workplace to your personal Mac device, visit https://csuchico.box.com/s/gqqdcsdup7cbwp3h7rir5ujai81mok0u This links to a Chico BOX Drive file. A new browser window may open, or you may be rerouted to a new web page. You will be required to log in with your Chico State credentials in order to download this file.

Click Download.

Use Finder to navigate to the Downloads folder. Find the Avaya Workplace MacOS folder and click to open. Double-click the .DMG file to begin the installation.

Please be patient during this process. Download and installation times depend on many factors, including your internet speed and computer configuration.

Use the Finder to search for Avaya Workplace. Please note that the application will read “Avaya Workplace.” You should see Avaya Workplace in your results. Double-click the Avaya Workplace icon to launch the application.

When you first launch the application, you will see this screen. To configure Avaya Workplace for sending and receiving calls, select Configure my account.

Enter your entire Chico State email address where prompted. Then, click Next.

The tutorial will launch the first time you log in. The tutorial can be helpful to navigate the layout of Avaya Workplace. Please note that not all features shown in the tutorial are active at this time.

Your installation and configuration of Avaya Workplace are complete. You may begin using Avaya Workplace for your calling and voicemail needs.




Please do not leave the comment section blank! Provide constructive feedback to make this page better. Further inquiries can be forwarded to ITSS in Meriam Library 142, or via phone (530) 898-4357.

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Article ID: 113020
Tue 12/8/20 9:04 AM
Wed 3/20/24 10:24 AM