macOS Global Protect AlwaysON VPN

Quick Links: | About AO VPN | Initial Setup | Enable or Disable VPN | Check Status | Troubleshooting | Log Collection |

About AO VPN

Always On VPN (AO VPN) is designed for Chico State-owned systems used by employees. It provides a secure connection to campus resources.

If you are a student, use macOS GlobalProtect OnDemand VPN instead.

Initial Setup

After installing GlobalProtect, you may need to enter the portal address before connecting.

  1. Open the GlobalProtect application.
  2. When prompted, enter ao-vpn.csuchico.edu.
  3. Select Connect.
  4. Sign in using your Chico State credentials.
  5. After signing in, the VPN will connect and remain active.

Enable or Disable VPN

Disable VPN

  1. Select the GlobalProtect icon in the menu bar.
  2. Select the gear icon.
  3. Select Disable.

Enable VPN

  1. Select the GlobalProtect icon in the menu bar.
  2. Select Enable.
  3. Wait for the connection to establish.

Check Status

  1. Select the GlobalProtect icon in the menu bar.
  2. View the connection status (Connected - Internal, Connected - External, or Disabled).

Troubleshooting

Not connected to the internet?

The VPN does not provide internet access. You must first connect to a network (Wi-Fi or wired) before the VPN can connect.

Using a captive portal (hotel, airport, conference)?

You must complete the network’s login or acceptance page before the VPN will connect. Open a browser and confirm you can access websites like csuchico.edu.

Connection failed error?

  1. Confirm you are connected to the internet.
  2. Open a browser and go to https://ao-vpn.csuchico.edu.
  3. If the page does not load, check your network connection.
  4. If the page loads but the VPN still fails, contact IT Support.

Log Collection

  1. Select the GlobalProtect icon in the menu bar.
  2. Select the gear icon, then Settings.
  3. Select the Troubleshooting tab.
  4. Select Collect Logs.
  5. Select Open Folder to locate the saved file.
  6. Provide the file GlobalProtectLogs.tgz to IT Support if requested.

 Still need help? Contact IT Support Services for further assistance.
  
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