Service Desk Hours

Business Hours  
Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat, Sun & Holidays Closed

Location: Meriam Library 142

To book an ITSS lobby appointment, please click here

Phone support available at (530) 898-HELP (4357)

Chat support available during regular business hours:

Live Chat (opens in new window)

Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can easily request services and help online, using the Chico State IT Support website.

Browsing Services

  1. Click on the "Services" tab above, or the large red "Request Service" button below "Live Chat"
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Helpful Hint: Use the dropdown to filter your search:
                                   image of dropdown search filter

News & Announcements

Thu 12/1/22 3:13 PM
Scheduled Maintenance: Saturday, January 7th, 8:00 AM – 2:00 PM PeopleSoft CS and HR will be unavailable for approximately 4 to 6 hours. Several PeopleSoft functions will be unavailable during this window, including Student Center, student records, admissions, financial aid, academic advisement, class scheduling, HR Self-Service, payroll, absence entry/approvals, etc. This maintenance is needed in […]
Wed 11/30/22 1:05 PM
The ID Card System has experienced some issues this week that technicians have addressed, or are working to address: Currently, there is an issue with creating ID cards for new students and employees. Technicians are working on this issue and hope to have it resolved soon. The GET mobile app has released a new version. […]
Wed 11/30/22 9:22 AM
The GET mobile app has released a new version. We’ve received reports of issues with the old version of the app. If you use the GET mobile app you should remove it and install the new version from your phone’s app store. More information about GET is available at www.csuchico.edu/idcard/funds.shtml.
Mon 11/28/22 9:18 AM
Fri 11/18/22 2:54 PM