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Forgot Password FAQ

Option 1: Have a PIN sent to your personal email address or mobile phone

1. Go to the Chico State Portal and click on the "Account Center" button

2. Click the link "Forgot Password?"

3. Enter your Chico State ID number and username and check the box agreeing to receive a PIN reset message and click request PIN (Your Chico State ID number can be found on your Wildcat Card in the lower left-hand corner)

Forgot Password Page.jpg

4. Select whether you want the reset PIN sent to your mobile phone or personal email address

Forgot Password Reset Pin 2.jpg

5. Once the PIN number is received via text/email, insert the pin number

6. Create new password

Create Password.jpg

Option 2: Answer security questions set-up in Account Center

1. Follow Steps 1 and 2 above to arrive at the "Forgot your Password?" page in Account Center

2. Click on the security questions link

Forgot_password_choose_questions.jpg

3. You will be prompted to answer three security questions

Answer Security Questions.jpg

4. Create new password

Create Password.jpg

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Details

Article ID: 30361
Created
Mon 5/15/17 8:23 PM
Modified
Thu 11/30/17 4:55 PM