Reset Chico State Password (Portal Password)

accounts password

Password Requirements

Chico State Passwords must follow the below requirements:

Cannot be shorter than 10 characters
Requires a minimum of 2 letters
Requires a minimum of 1 number
Requires a minimum of one special character (!, @, #, $, etc.)
Cannot be longer than 30 characters
Cannot contain a letter in the dictionary (5+ letters)
Cannot have more than two repeating character pairs (ex: ITSS!!)
Cannot use their first name
Cannot use their last name
Cannot use Username or ID Number

Note: Your Chico State password is used for most Chico State applications, including the Portal, Chico State Email, Canvas, Google Apps, Zoom, and any other apps that use Single Sign On (SSO).

Reset your Password

Option 1: Have a PIN sent to your personal email address or mobile phone number (U.S. Numbers only)

Go to the Chico State Portal and click on the "Forgot Password" button under "Accounts & Support"
Enter your Chico State ID number and username, then check the box agreeing to receive a PIN code and click "Submit". Your Chico State ID number can be found on your Wildcat Card in the lower left-hand corner.
Select whether you want the reset PIN sent to your mobile phone (U.S. Numbers only) or personal email address.
Once the PIN number is received via text/email, insert the PIN number
Create a new password

Option 2: Answer security questions set up in the Account Center

Follow Step 1 above to arrive at the "Forgot your Password?" page in Account Center
Click on the security questions link.
You will be prompted to answer three security questions. Please note that security questions are Case Sensitive. If you do not put capitals, spaces, etc. exactly where they were then you set up the questions, your account may get locked.
Create a new password