Creative Services Project Workflow

Critical Ticket Information
Create a Creative Services TDClient ticket request for design services, then please follow these instructions:

• Clearly describe project requirements and upload all supporting files to the “Attachments” area. If information or files are still to come, please make note of date(s) expected.

   
• Please specify the date you will need the final files in-hand in the “Target Delivery date” field. This is the project deadline that we will all be working towards. If your project requires printing/production, either through University Print Services or a third-party vendor, please allow a minimum of 5-10 extra days, potentially longer depending on the workload of your print vendor.


Please note:

1. Creative Services provides only print-ready files–you are responsible for managing the print workflow of your project.
2. Please send new logo requests directly to University Communications.

 
Due Date Expectations

• The minimum project turnaround time is 7-10 business days, depending on existing workload and the scope of your project.

   
• If your project is a rush (needed in less than 3 days), please contact a Creative Services Graphic Designer prior to submitting your ticket to discuss potential options.

   
• Please note that creative services are on a first-come-first-served basis for campus units outside of University Advancement. We cannot guarantee that we will always have the capacity to take your project, but a designer will contact you in that event and discuss alternatives.

Workflow

• A Creative Services team member will add your ticket to their work list within the 7-10 business day timeframe and begin the project or reach out to you via comments in the ticket, email, phone, or in person to obtain more information. If you require a specific designer, please mention it in your ticket, but please know that occasionally projects need to be reassigned according to existing workload.
   
• Please be sure to send all extensive copy content to Campus Editing via ticket request before uploading it to your Creative Services ticket. Campus Editing also provides a final proofreading of your project if requested, but you are responsible for reviewing and approving final content.
   
• The designer will upload the first proof to the “Attachments” area of the ticket and notify you via a comment. Please note that the ticket system does not automatically notify anyone assigned to the ticket that files have been uploaded or that the ticket has been edited. You must make a comment and check the person(s) that need to be notified.
   
• Please provide all revisions in a PDF marked up with comments, when possible. Otherwise, please make all requested revisions clear in comments or images within the ticket. Please do not email or call in revisions unless necessary, as the designer will then need to manually input that information into the ticket for archival purposes.
   
• Please try to keep the rounds of proofing/revision requests to no more than three, if possible, by reviewing the first proof with any project stakeholders before sending revisions.
   
• Once the project has been approved by you/your team, please let the designer know via a comment or by changing the ticket status to “Approved.” The designer will then upload a print-ready or final file (if the latest proof isn’t already) and change the status of the ticket to “Closed.”
   
• If you should need to re-open a ticket because of unexpected revisions, etc. you may do so at any time by clicking the ticket link in your email notifications or by logging into your TDNext account, and making a comment in that ticket.
   
• If we do not receive communication from you about the status of your project within 10 business days of us posting your first proof, we will place your ticket “On Hold.” You may re-open your ticket when you are ready to proceed. If we do not receive any communication from you within 20 business days, we will change the ticket status to “Cancelled.”

Promotional Items Workflow

1. All promotional items (t-shirts, mugs, pens, etc.) that use the various versions of the University’s name or any form of its identity (logos, logomarks) must be approved for use by University Communications, Creative Services before a purchase requisition may be submitted to Procurement and Purchasing.

    
2. To have a new, on-brand design created for your item(s), or for review and approval of your own design(s), please submit a Creative Services ticket.

    
3. Once you have approval/final artwork from Creative Services to proceed with your project, submit a purchase requisition in CSUBuy.

Please note:

• If you are submitting a “Goods and Services” requisition, select the “Marketing or Branded Items” option in the dropdown under “General Information.” 

• If you are submitting a “Hospitality” requisition, please select “Promotional Items” under “General Information > Request Details.” 

• If either of these options are not selected, your requisition will not be processed correctly.

• Credit card purchases are not permitted for promotional items.



If you are new to ordering, please contact your Procurement Professional with any questions.