Creative Services Project Workflow

Thank you for using University Communications Creative Services to ensure that your University-related design projects are on-brand. We ask that you read and agree to our project workflow requirements.

Requesting Creative Services

Submit a Creative Services ticket for all graphic design needs, including new logo requests.
When submitting your ticket:

• Clearly describe the project and attach all available content and files.
• If your project includes substantial copywriting or editing, submit it to Campus Editing before sending it to Creative Services.
• Enter the date you need the final files in the "Target Delivery Date" field.
• Note: If your project is for an event, please allow additional time for design, production, and shipping before the event date. Delivery times vary depending on the items needed. Please contact Creative Services before submitting your request if you aren’t sure or need assistance with this step.


 

Design & Proofing

A Creative Services designer will review your request and contact you if additional information is needed.
Once work begins:

• The designer will upload proofs to your ticket.
• Please provide revisions through the ticket, preferably using a marked-up PDF or Word document.
• Whenever possible, consolidate feedback from all stakeholders into one document before submitting revisions.
• Please limit projects to approximately three rounds of revisions.
• Standard project turnaround is 7-10 business days, depending on project scope and current workload.
• Once the project is approved, let the designer know through the ticket. Final files will then be uploaded, and the ticket closed.
• Creative Services provides final, print-ready artwork for your project. The requesting department is responsible for coordinating printing, production, and payment.
• Tickets may be reopened if additional changes are needed.

 

Project Timing

Creative Services generally works on a first-come, first-served basis.

If you need a project completed in fewer than 7-10 business days, contact Creative Services before submitting your request to determine whether the timeline can be accommodated.

If we do not receive a response within 10 business days after sending a proof, the project may be placed "On Hold." Projects with no response for 20 business days may be "Canceled."

 

Promotional Items

Promotional items using the University name, logos, or other University identity elements must be approved by Creative Services before a purchase requisition is submitted.

1. Submit a Creative Services ticket for new artwork, logo requests, or approval of existing artwork.
2. Once the artwork is approved, submit your purchase requisition through CSUBuy.
3. See Procurement & Contract Services' CSUBuy instructions for purchasing requirements and selecting the appropriate requisition type.

For purchasing questions, contact your Procurement Professional.