Missing Team Members as a Manager in CSULearn

Tags csulearn

Quick Links: | Check Reports-To Setup | Employees With Multiple Jobs |

Check Reports-To Setup

If employees are missing from your Manager Dashboard in CSULearn, first verify that reports-to assignments are configured correctly.

  1. Review the How to change the “reports to” documentation.
  2. Contact your department’s reports-to maintainer if updates are needed.
  3. Ask your reports-to maintainer to run the Reports-To Listing Report in Insight to confirm the setup is correct.

Employees With Multiple Jobs

CSULearn has a known limitation for employees who work in more than one position.

Examples include:

  • Student employees with multiple campus jobs
  • Staff who also teach classes
  • Faculty serving as special consultants
  • Employees working in multiple departments

CSULearn can only process reports-to information for one position per employee. A CSU backend process determines which manager can view the employee’s assigned learning.

This process is managed centrally by the CSU Chancellor’s Office and cannot be manually changed by campus administrators.

Still need help? Contact Academic Technology for further assistance.

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