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This is due to two reasons:
- The reports-to function must be setup correctly for your team. If it is not, read about how to change the “reports to”. Your reports-to maintainer may run a Reports-To Listing Report in Insight to check that the setup is correct.
- However, even if reports-to is setup correctly, there is a known issue in CSU Learn for people employed in more than one position (e.g., student employees who have more than one campus job, staff who also teach a class, faculty who are special consultants, etc.). CSU Learn can only handle “reports to” information for one position. If an employee works in more than one position or for more than one department, a CSU backend process selects the “one” reports-to who can view the employee’s assigned learning. Unfortunately, we are not able to update or change this CSU backend process. This issue has been reported to the CSU Chancellor's Office.