When you clear your cookies, make sure to set the date to “All Time” and restart your browser once completed. If you do not quit and reopen the browser, the cache and cookies do not fully clear. Choose your device and browser below for more instructions.
Windows
Firefox
Menu Button > Settings > Privacy & Security > Cookies and Site Data > Clear Data > Clear
Google Chrome
More > More Tools > Clear Browsing Data > Clear Data
Microsoft Edge
Menu Button > Settings > Top Left Menu Button > Privacy, Search, and Services > Choose What to Clear > Clear Now
Mac
Safari
History > Clear History > Clear History
Firefox
Menu Button > Preferences > Privacy & Security > History > Cookies and Site Data > Clear Data > Clear
Google Chrome
More > More Tools > Clear Browsing Data > Clear Data
Microsoft Edge
Menu Button > Settings > Top Left Menu Button > Privacy, Search, and Services > Choose What to Clear > Clear Now
Still need help? Contact IT Support Services for further assistance.
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