Skip to main content
(opens in a new tab)
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Search the client portal
Search
Sign In
Show Applications Menu
Client Portal
Sign In
Search
IT Support
Projects
Services
Knowledge Base
More Applications
Service Catalog
Information Security
Multifactor Authentication
Report an Issue with Multifactor Authentication (Duo)
Report an Issue with Multifactor Authentication (Duo)
Show Help
For All Fields
Hide Help
For All Fields
Multifactor authentication adds a second layer of security to your online accounts.
Chico State Username
Enter your Chico State Username only. Do not enter your full email address.
Phone Number Enrolled in Duo
Alternate Email Address
Provide an alternate email address you have access to without Duo.
Multifactor Authentication Device
What method(s) of multifactor authentication are you using?
Multifactor Authentication Device (required)
iPhone
Android
Token / Key
Landline Phone
Other
Other Multifactor Authentication Device
What is the device / method you are using for multifactor authentication?
Duo Mobile Status
Duo Mobile Status
I have installed and activated the Duo Mobile app.
I have installed the Duo Mobile app but cannot activate.
I cannot install the Duo Mobile app.
Description
Please describe the issues you are experiencing with Duo multifactor authentication.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
File attachments associated with the ticket.
Browse...
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code