Installing Adobe Creative Cloud on a Personal Computer

Quick Links: | Install Adobe | Troubleshooting | Support |

 Campus-managed/state devices should have Adobe Creative Cloud installed by default. If you are unable to locate it, you will need to reinstall or update it via the device's Software Center (PC) or Self Service (Mac).

Install Adobe Creative Cloud

After you activate your license with Adobe, follow these steps to install the Creative Cloud package on a personal device. 

1. Go to adobe.com/apps and click Sign In in the top right
2. On the sign-in page, DO NOT enter your campus email address. Instead, enter csuchico.edu 
3. This will then direct you to the regular Chico State Shibboleth login page where you will enter your Chico State username and password
4. Once the page reloads, click Apps on the left sidebar
5. The Apps page should show you apps you already have installed, as well as the apps that are available in your plan
   
    
6. Install the app(s) you want individually or install the Creative Cloud app to easily manage your installations and updates from one place
   • The Creative Cloud app installs automatically with your first app
7. Once you've downloaded the installation file for your chosen apps, open the file and walk through the on-screen prompts to complete the installation

Troubleshooting

If you are having issues accessing any of the Adobe apps, or you see that you only have a "Trial" version of any apps, try this:

• Verify that you have activated your license for Adobe Creative Cloud; follow the instructions here for activation.  
• Sign out, then sign back in. Make sure you sign in using the steps above.
• Make sure your device is compatible with the app you are trying to install using the Creative Cloud system requirements page. 

If these steps don't help, create a request here. Typically, you will get a response within one business day.

Additional Support

New to the Adobe apps? Contact the Center for Technology Equity for training on using the included apps.

Additional support and how-tos can be found using the links below:

• Adobe Creative Cloud User Guide: https://helpx.adobe.com/creative-cloud/user-guide.html
• Learn Adobe Apps: https://creativecloud.adobe.com/cc/learn
• CSULearn Tutorials: https://csu.sumtotal.host/searchTerm=Adobe

Need help installing? Contact IT Support Services for further assistance.

New to the Adobe apps? Contact the Center for Technology Equity for training.
  
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