Eduroam Known Issues

This article will help resolve known wireless connection issues for Google Pixel, Windows Phone, and other devices on Chico State networks, including tips for configuring eduroam and avoiding common setup errors.

Google Pixel Unable to Connect

Known Issue: After following the instructions to set up an Android device on eduroam, Google Pixel devices may get stuck at "Saved" or "Unable to connect" 

Resolution: Set all wireless settings as:

• EAP method:  PEAP
• Phase 2 authentication:  MSCHAPV2
• CA certificate:  Use system Certificates  (if this option is not available select: Do Not Validate)
• Online Certificate Status: Trust on First Use
• Domain: csuchico.edu
• Identity: your FULL Chico State email (username@csuchico.edu)
• Password: your Chico password
• Anonymous Identity: annonymous@csuchico.edu
  • We are aware of the typo using two n's in "annonymous@csuchico.edu". Please make sure to include it exactly as shown.

Intermittent Wireless Internet Access

Known Issue: After successfully running the Eduroam installer and connecting to the internet the connection may subsequently be intermittent.

Symptoms: Even if there is full wireless signal strength some devices may be unable to connect to the internet if the device has selected the csuchico or csuchico-guest network instead of eduroam.

Reason: The eduroam network should be used once the setup is complete. The csuchico-guest network is only for campus guests. Chico Faculty, Staff, and Students cannot authenticate to the csuchico-guest network.

Workaround: Your device can be set to "forget" the csuchico and csuchico-guest networks. 

iOS: Settings > Wi-Fi > Select csuchico or csuchico-guest > Select Forget.
Android: Settings > Wi-Fi > Press and hold on csuchico or csuchico-guest > Select Forget.
Windows: Right-click on csuchico or csuchico-guest > Select Forget this network.
Mac OS:  Select the Wi-Fi symbol along the top menu bar > Open Network Preferences > WiFi > Advanced > Select csuchico or csuchico-guest > Click the minus sign.

Unable to connect to or setup Eduroam (All devices)

Symptoms: The device will not be able to complete the eduroam configuration because it is not "verified" or will be unable to connect to webpages.

Reason: They require the correct date and time to be set on the device in order to confirm the application is legitimate.

Workaround: Manually set the date and time to the correct date or sync the time automatically on a non-campus network.

Windows Phone

Known Issue: Unable to set up/connect with eduroam.

Symptoms: The device will not be able to connect to the eduroam network.

Reason: Currently, most Windows phones do not support EAP-TTLS, which is used to connect to the eduroam network.

Workaround: Windows phones are able to connect to the "csuchico" network and sign in to access the network via the phone's web browser.  Please contact ITSS at 530-898-4357 or visit their office in MLIB 142 if the device is unable to connect to the "csuchico" network.

Lenovo Laptop Connectivity

The Lenovo Vantage app, which comes pre-installed on new Lenovo laptops, is causing users to be disconnected from the eduroam network. You can find more information here: Lenovo computers unable to use eduroam. If you encounter an issue connecting to the eduroam network and you have a Lenovo computer running Windows, please follow the steps below to uninstall the Lenovo Vantage app.

1. Click the Windows icon and search for Control Panel. 
2. In Control Panel, look under Programs and select Uninstall a program.
3. Look for Lenovo Vantage, then click it and click Uninstall. 
4. Follow the prompts to uninstall Lenovo Vantage, then restart your device.

While here, you can also choose to uninstall other "bloat-ware" apps, such as Lenovo AI Now or Lenovo Arena. 

Windows Connectivity with McAfee

Many new Windows devices include "free" antivirus scanning from McAfee Livesafe. This software tends to cause more problems on Windows devices, including with eduroam or GlobalProtect connections. You can follow the steps below to uninstall the McAfee Livesafe app. Windows Defender will take its place as your device's anti-virus scanner. 

1. Visit the McAfee website to download the McAfee Consumer Product Removal tool (MCPR).
2. Download the MCPR tool.
3. Double-click MCPR.exe.
4. Follow the prompts to uninstall McAfee. 
5. Wait for the MCPR tool to complete. This might take 20 minutes or more. 
6. When you see Removal Complete, the MCPR tool has completed successfully. Restart your PC to complete the removal process.

 Still need help? Contact IT Support Services for further assistance.
  
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