Avaya IX Workplace is a Software Phone (Softphone) that allows users to enjoy the functionality of a desk phone from their computer or mobile device. Use these instructions to sign out and reset the application.
Instructions
1. Select this profile Icon to begin the process.
![Screenshot of the profile logo icon in the Avaya Workplace app.](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=fee1ae09-f968-44c8-8fd6-c57c252309ce.png)
2. Click on "Sign Out".
![Screenshot of the Sign Out button in the Avaya Workplace app.](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=ddf03f7a-f05d-4cc9-a036-d4636475ae72.png)
3. Click on the Settings/Gear Icon.
![Screenshot of the settings button in the Avaya Workplace app.](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=0bc041fc-a80c-49cb-91f7-4fdda587e18f.png)
4. Click on "Support" in the left sidebar.
![Screenshot of the support button in the Avaya Workplace app.](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=d7c5db3d-5bb3-47e4-8be7-724d8eace2de.png)
5. Click on the "Reset Application" link at the bottom of the window.
![Screenshot of the Reset Application link in the Avaya Workplace app.](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=1c75cf61-0e76-4712-8e29-65ef3eb6056a.png)
6. A window will pop up asking if you want to clear the configuration. Select "Clear".
![Screenshot of clearing the configuration window in the Avaya Workplace app.](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=32945b6d-ba9c-4b72-9ef5-b8dd9ff3932d.png)
7. You should see the main Avaya Workplace landing page. Select "Configure my account".
![Screenshot of the main landing page of the Avaya Workplace app.](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=0cc5e54e-e562-4a57-8162-fa3c100885e3.png)
8. Enter your campus email address and then click "Next".
9. You should now be signed back into your Avaya Workplace application.
![Screenshot of the Avaya Workplace app when signed back in.](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=9f63a040-9b0e-4ffd-a197-471d84c0148f.png)