Fix McGraw-Hill Error: Name or Email Not Being Sent

This article will explain why the McGraw-Hill error about missing name or email occurs in Canvas and how to resolve it.

Quick Links: | Understanding the error | Resolve the error |

Understanding the error

When attempting to launch McGraw-Hill from Canvas, you may encounter the following error message:

"We're sorry. We cannot process this request because your e-mail address, first name, and/or last name is not being sent from your CALIF STATE UNIV CHICO account. Please contact your school administrator to resolve this. Error Code: LR15"

This issue may occur if:

• You are a student or instructor using McGraw-Hill Connect in Canvas
• You see an error indicating your name or email is not being sent
• Your display first name or last name is blank in Account Center and Canvas

When McGraw-Hill is launched from Canvas, it requires your first name, last name, and email address to authenticate access. If a display first or last name is not set in Account Center, McGraw-Hill cannot process the request and will return this error. This is due to a limitation in how McGraw-Hill handles user data.

Resolve the error

To fix this issue:

1. Follow the steps for Updating your Display Name in Account Center.
2. Ensure both a Display First Name and Display Last Name are set.
   
    
3. Allow up to 24 hours for the update to sync with Canvas.
4. Return to Canvas and launch McGraw-Hill again.

You should now be able to access McGraw-Hill resources without error.

 Still need help? Contact McGraw-Hill support for further assistance.
  
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