Why does Google say my @mail.csuchico.edu account doesn't exist?

Users trying to log in to Google with an @mail.csuchico.edu email address may receive an error because the domain was retired on August 12, 2024. Use your @csuchico.edu email address instead.

Quick Links: | Environment | Solution | Root Cause |

When attempting to sign in to Google using an @mail.csuchico.edu email account, users receive an error message stating that the account does not exist. This issue affects users who are trying to log in with an outdated email domain that is no longer supported.

Environment

• Chico State Google accounts
• @mail.csuchico.edu email addresses
• Google Sign-In

Solution

To fix this issue, follow these steps:

1. Sign in to Google using your @csuchico.edu email address instead of the @mail.csuchico.edu email address.
2. Use the same password associated with your @mail.csuchico.edu account.

Now, your Google account will recognize the updated email domain and allow you to sign in successfully.

Root Cause

When Chico State updated its Google account domains on August 12, 2024, the @mail.csuchico.edu domain was retired from use in Google. Users must now use their @csuchico.edu email address to log in.

Still need help? Reach out to Learning Technology Services for further assistance.