Access Voicemail Using Unified Messaging (Email Delivery)

This article will explain how Unified Messaging delivers voicemail to your email inbox and how to access and play your messages.

Quick Links: | Getting Started with Unified Messaging | Access and Play Voicemail Messages |

Getting Started with Unified Messaging

Unified Messaging (UM) improves productivity by delivering voicemail messages directly to your Exchange email inbox.

With Unified Messaging, you can access voicemail from multiple devices, including:

• Desktop or laptop computers
• Desk phones
• Mobile devices
• Web browsers

Voicemail messages are delivered as audio file attachments that can be played using your device’s default media player.

Set up your voicemail for Unified Messaging: Request Unified Messaging setup

Access and Play Voicemail Messages

After Unified Messaging is enabled, voicemail messages will appear in your email inbox.

To listen to a voicemail:

1. Open the email message that includes "Voice Message From: ..."
2. Locate the attached audio file titled VoiceMessage.mp3.
3. Open or download the attachment.
   • You might see a security notice about opening mail attachments from a trusted source. This is normal. You can click Open or Save.
4. Play the file using your default media player.

Voicemail emails may also include:

• Caller information, such as caller ID or phone number
• Date and time of the call

 Still need help? Contact IT Support Services for further assistance.
  
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