Install and Configure Sentry Gatekeeper e911

This article will guide users through installing and configuring Sentry Gatekeeper on both personal and Chico State–managed devices.

Quick Links: | Sentry Gatekeeper Overview | Install Sentry Gatekeeper | Configure Sentry Gatekeeper |

Sentry Gatekeeper Overview

SENTRY Gatekeeper is an e911 software used with Avaya Workplace and Microsoft Teams Calling. It allows remote workers to set their current physical location so emergency services can be accurately dispatched when dialing 911 from a work extension.

Install Sentry Gatekeeper

Install on a Chico State–Managed Device

This method applies to University-issued Windows and Mac computers already configured for Avaya Workplace or Microsoft Teams.

1. Open Software Center, Company Portal, (Windows) or Self Service (Mac).
2. Search for Sentry Gatekeeper.
3. Select Install.
4. When prompted by a security alert stating "Windows Defender Firewall has blocked some features":
   • If you are the device admin, select Allow Access and enter credentials.
   • If you are not the admin, select Cancel.

Install on a Personal Device (Optional)

Installation of Sentry Gatekeeper on a personal device is optional and not required for employment. While personal devices are not formally supported, Chico State will make a good-faith effort to assist users who choose to install it.

1. Go to the Sentry Gatekeeper download link: Download Sentry Gatekeeper
2. Select the folder for your operating system (Mac or Windows).
3. Select Download.
4. Open your Downloads folder and locate the installer file.
5. Double-click the file to begin installation.
6. When prompted, select the installation option (default is Only for me), then select Next.
7. Choose the installation location or select Install.
8. When installation completes, ensure Run SENTRY Gatekeeper is selected, then select Finish.

Gatekeeper will launch automatically. If you have previously signed in on another device, sign in again to sync your account.

Configure Sentry Gatekeeper

1. Open Sentry Gatekeeper.
2. Select Sign in with Azure AD credentials.
   
    
3. Sign in with your Chico State credentials.
4. In the Registration window, enter your ELIN:
   • Enter your 11-digit Chico State phone number starting with 1-530 (for example: 15308984357).
5. Set your address:
   • Select Find Me on Map.
   • If needed, select Edit to correct the address.
   • Choose an icon (such as Home).
   • Select Validate, then Save.
6. Select the check mark next to your address to set it as your current location.
   • The selected address will turn green.
7. To add additional locations:
   • Select the + icon.
   • Enter and save additional addresses.
   • Use the check mark to switch between active locations.

 Still need help? Contact IT Support Services for further assistance.
  
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