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Bay - Electronic file recovery

If a file on Bay is accidentally deleted or otherwise corrupted, there are three levels of back-up/recovery options available to users.

Self-recovery (Windows only)

Using a Windows computer, you can recover previous versions of corrupted or deleted files by following these steps:

  1. Open your Bay user folder
  2. Right click the folder or file you want to restore (Note: if the file was stored in the root of your user folder, just right click the U: drive)
  3. Click Restore Previous Versions
  4. Select an earlier date to restore from. This date should be a time when you know a good copy of the file existed on the Bay server
  5. Click Restore
  6. You will be prompted with "Are you sure you want to restore the previous version...". Click Yes. The folder will now be restored to that date. Files created after this date will remain.

On-campus Backups

On-campus daily disk back-ups are kept for the past 30 days. Please fill out the request form with the exact path to the files you need restored, as well as the target date to recover from (e.g. most recent, 2 weeks ago, or a specific date/time). There is generally a 1 hour turnaround time for disk-based recovery, depending on available staff.

Off-campus tape back-ups

Files deleted or corrupted more than 30 days ago will need to be restored from off-campus tape backups. Backups on tape are kept for 75 days. Allow at least three working days for the recovery of your files from tape backups. Tape backups are only created on the weekend, so files created and deleted during the same week will not appear in tape backups.